Client Collections and Relationship Officer

• Exciting opportunity to work in a global organisation
• Hybrid work set up – 2 days work from home
• 12 Months Max Term Opportunity

OUR STORY

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

THE OPPORTUNITY

We have an exciting opportunity available for a Client Collections and Relationship Officer to join our Finance team in Macquarie Park, Sydney. This is a 12 month max term opportunity.

Reporting to the Assistant Collections Manager, your main responsibility will be to manage end to end end-to-end customer account activities, including contracts, billing, collections, and credit control, while serving as the central point of contact to ensure a seamless customer experience. We are ideally looking for candidates who enjoy problem solving and working in a fast-paced environment with some previous hardship/ collections experience.

Key Responsibilities:

• Serve as the central point of contact for customers, managing account, contract, credit, and administrative matters while building strong relationships through proactive communication and feedback.
• Perform customer account maintenance including reconciliations, refunds, updating records, and ensuring smooth and efficient billing processes.
• Manage collections and credit control by conducting outbound collection activities, implementing strategies to minimise overdue payments, and supporting legal/administration processes for high-risk accounts.
• Prepare, reconcile, and analyse financial and contract data to support accurate contract entry, consolidations, and reporting.
• Collaborate with internal teams and provide insights to improve customer solutions, service quality, and cross-functional processes.
• Monitor ledger performance KPIs and recommend process or service improvements to enhance customer experience and financial outcomes.

Skills & Qualifications

• Experience in credit control, collections, or accounts receivable, including reconciliations and managing overdue payments.
• Strong background in customer service, account management, or client services with the ability to build and maintain positive relationships.
• Proficiency in financial administration tasks such as billing, refunds, contract entry, and maintaining accurate records.
• Excellent communication, problem-solving, and cross-functional collaboration skills to support both customers and internal teams.
• High attention to detail with the ability to analyse data, use Microsoft Excel, monitor KPIs, and suggest process improvements.

BENEFITS:

• In house training and development and Generous Educational Assistance policy.
• Diverse Career Development opportunities.
• Employee Discounts through our "Gold Pass" rewards platform.
• Income Protection and Life Insurance.
• Salary Packaging & Novated Leasing available.

OUR COMMITMENT

Diversity & Inclusion

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

Vaccination Policy

The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU

If this sounds like the role for you, please click the below "Apply Now" button and kickstart your application.

For further info you can also contact our Talent Acquisition teamat