Technical Adoption Architect, Ai

2 weeks ago

Sydney, New South Wales, Australia Atlassian Full time

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
Your future team will be part of the Customer Success team under the Sales and Success department. As a Technical Adoption Architect, you'll work closely with cross-functional teams to integrate AI and Rovo technologies. You'll lead workshops, address security concerns, and ensure successful AI adoption. Your role bridges technical expertise with business needs, focusing on customer-centric solutions and measurable outcomes. Your work will involve managing projects, engaging with customers, and continuously improving processes to enhance customer satisfaction and operational efficiency. At Atlassian, you'll have an impact on millions of users, fast We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
We're hiring an Technical Adoption Architect ((with an AI focus)) to join our Technical Customer Success Manager team, reporting to the Head of AI Adoption. This is not a managerial role. Atlassian Technical Adoption Architects are technical experts with Atlassian solutions, delivering guidance to drive value realization and adoption from Atlassian. Technical Adoption Architects are accomplished at delivering performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner with Pre-Sales, Post-Sales, and Product teams to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals.
You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Technical Adoption Architects aim to help enterprise customers get the most of their Atlassian investment.
What you'll do
Develop technical solutions and provide clear guidance for customer engagements.
Enhance your technical expertise in your solution area, staying updated on new capabilities.
Understand technical requirements, guide solution implementation, and support successful adoption.
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