Venue Manager

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As our **Venue Manager **reporting to the Operations Manager, you will support leading a team to deliver the daily operations of both Retail & Café venues **Antidote and G&Tea** and provide an exceptional guest experience.

**Antidote -** A venue where a passion for caffeination thrives. Will & Co Coffee accompanied by all your favourite breakfast bites made fresh to order.

**G&Tea -** Tea and coffee bar by day, gin bar by night. The perfect space that offers high tea, refreshing cocktails and heavenly plates of dainty ribbon sandwiches.

This is a fantastic opportunity where you will have the opportunity to create a wonderful experience for our guests, take good care and have a hands-on approach when maintaining efficiency of our barista/beverage service, general product and technical knowledge.

**A few of your responsibilities**:

- Managing day-to-day operations of a unique venue offering including coaching and development of all team members
- Planning and executing bespoke events in line with guest experience strategy leveraging supplier partnerships
- Reviewing and analysing the daily operational needs; maintaining food and beverage, labour, product, and expenses on budget
- Leading and motivating the team to continuously deliver guest experience in line with our service culture
- Manage the selection, training and development of all team members to ensure timely recruitment and career growth
- Overall responsibility for financial KPOs and KPIs relating to gross revenue, costs of goods sold, employee costs and other operating costs in line with budget
- Accurate forecasting of business activity and associated costs
- Assist the Marketing division in formulating marketing strategies including identifying target markets, pricing and product development and implement sales and promotion programmes
- Oversee staff rosters ensuring that The Star Enterprise Agreement, policies and procedures and statutory requirements are adhered to

**What we are looking for**:

- Extensive Management experience in barista/cocktail/beverage bars environment
- A passion for the hospitality industry
- Thorough knowledge of beverages
- Proactive and well-rounded leader who can empower and encourage the team to deliver a personalised and professional service to all guests.
- Confidence to lead a large and diverse team across a 24/7 roster
- A proactive approach to problem-solving and attention to detail
- Hands-on operational approach with passion for developing your career

**About you**:
As an expert in Management, you understand the essence of leading a team to deliver a world-class service. With exceptional communication skills and ability to create a fresh, positive and exciting environment where safety and service are paramount, you're poised to excel in this role.

Your role will be pivotal in shaping the success of our Food & Beverage Leadership team at The Star. Join us in making a difference.

**What we can offer you**
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star is a WGEA Employee of Citation for Gender Eq