Service Desk Technician

**Service Desk Technician**:

- Location: Adelaide, SA, AU, 5000- Onsite or Hybrid:
- Commence your IT journey with Babcock and build valuable skills.
- Gain hands-on experience while enjoying flexible hours.
- Provide 1st line support and grow your tech career.

**About the Role**

Are you early in your IT career and ready to take the next step? Babcock is looking for a motivated **Service Desk Technician** to join our team and provide 1st line support for our corporate computing environment, Picasso. This is an excellent opportunity to develop your technical skills and make a real impact within a dynamic and supportive team.

As a Service Desk Technician, you'll be the first point of contact for users, offering technical advice and troubleshooting on hardware and software issues. Your role will involve resolving client problems efficiently and ensuring users are kept updated on the status of their issues. You will monitor and log all reported problems, liaising with suppliers and other members of the IT team to ensure timely resolutions. Additionally, you'll help maintain and update the Helpdesk manual and work closely with management to identify opportunities for product enhancements and training needs.

The position operates on a rotating roster, with 4 days on and 4 days off, including weekends, working 10-hour shifts. For half of the year, the shift hours will be from 5am to 3pm, and for the other half, from 7am to 5pm, adjusted for daylight savings. This schedule is ideal for those who are studying, as it offers flexibility to balance both work and academic commitments.

**To be successful, you will bring**:

- Australian Citizenship and a Defence Security Clearance (or the ability to obtain).
- Experience working in a Service Delivery environment.
- Experience resolving problems/queries relating to PC's, laptops, printers, LAN, Videoconference, and other IT and telecommunications systems.
- Experience working in a multi-disciplined IT environment.

**What we offer you**
- Our work life integration policy brings together leave entitlements which include annual leave, wellbeing leave, paid parental leave, defence reservist leave plus more;
- We offer flexible working arrangements where possible to help employees find the right balance between work and home life;
- We will provide you with a supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave;
- You'll have access to beRewarded which will provide you with endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan;
- Your wellbeing is supported through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus you can access two days annually from your personal leave as wellbeing days;
- You'll be able to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day.

**Who we are**

Babcock International Group, the aerospace and defence company, has been trusted to deliver bespoke, highly skilled engineering services for over a century.

Across Australia and New Zealand, Babcock has grown to a team of over 1,600 talented people, and we are on a path of continued growth and expansion. We operate across sectors such as defence, commercial marine, aviation, airports, communications, emergency services and engineering consultancy.

Some of the programs our team across Australia and New Zealand are proud to be a part of involve:

- Providing emergency medical and search & rescue aviation services through our Aviation & Critical Services business;
- Designing and supporting key systems for submarines and surface ships through our Marine business;
- Providing fleet wide through life support and asset management services for Navy customers;
- Managing critical assets for a range of sectors through our Land Business.
- Babcock Australasia is a Circle Back Initiative Employer - we commit to respond to every applicant._
- Job Req ID: 61008_

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