Future Opening: Customer Experience Specialist

Future Opening: Customer Experience Specialist
Part Time
• Northern Virginia
Replies within 24 hours
About Us:
A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".
Compensation and Benefits (dependent on the franchise owner):
Pay starts with training at $16/hr, then quickly moves to $18, and after first evaluation, to $20/hr
Birthday off and paid
Flexible schedules - shifts are 3-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 4-8 pm and on weekends during the morning hours and early afternoons.
The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Your Typical Responsibilities:
Setting up and taking down the pool deck area before and after each shift.
Checking water chemistry and temperature prior to swim lessons.
Ensuring that instructors operate with daily schedules.
Welcoming students and parents/guardians to the pool deck area.
Answering customers' questions about their account, their child's progress, or about the program.
Assist swim instructors and managers when needed during swim lessons.
Post media content and monitor social media platforms.
Minimum Qualifications:
Excellent interpersonal communication and organizational skills.
· Have a responsible and professional demeanor.
Preferred Qualifications:
· 1+ years of customer service experience.
· Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".
Keywords
· High School Student
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
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I want to get text messages for this job from British Swim School of Loudoun.
I was referred to this position by a current employee
Our mission is "To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer."
Safe & happy work environment
Where else might you get to sing at work?
Flexible work schedules and hours
Making this a great role for students, parents, and anyone with a busy lifestyle
A rewarding job with competitive pay
All while making a true difference in your community
Opportunities for professional growth and development
We believe in investing in our team member's skills and knowledge, providing a pathway for career advancement and personal success.
I worked at British Swim School for two years while I was in college. I loved my time at BSS. I loved my coworkers, managers and the owners. The students were great and I definitely had a lot of personal growth at this company.
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