Customer Experience Support Specialist

1 week ago


Brisbane, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $90,000
Job Overview:

We are seeking a dedicated professional to provide exceptional customer experience as a Customer Experience Support Specialist. This role requires effective communication and problem-solving skills to ensure guest satisfaction.

Key Responsibilities:
  • Collaborate with cross-functional teams to address vehicle-related issues and resolve guest concerns.
  • Negotiate solutions that balance business requirements with guest expectations.
  • Monitor incidents and maintain open communication with guests regarding repair progress and solutions.
  • Foster a positive guest experience by minimizing vehicle repair time and adhering to standard practices.
Requirements:
  • Proven call centre experience with a strong focus on customer service.
  • Excellent interpersonal and communication skills, with an empathetic approach.
  • Strong analytical and time management skills to prioritize tasks effectively.
  • Able to follow processes and possess intermediate computer skills.

Why this role? As a Customer Experience Support Specialist, you will have the opportunity to make a meaningful impact on our guests' journeys. By providing top-notch support and resolving issues efficiently, you will be instrumental in shaping our guests' perceptions of our brand. Join us in delivering exceptional experiences that exceed our guests' expectations.



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