Unlock Customer Value

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $80,000 - $120,000
Customer Success Lead

A key role in driving customer value and growth through proactive engagement, strategic planning, and problem-solving. The Customer Success Lead will work closely with customers to understand their business needs, identify opportunities for improvement, and develop tailored solutions to enhance their experience.

This is a mid-senior level position that requires strong leadership skills, excellent communication abilities, and a deep understanding of customer success principles. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

  • Candidates should have at least 3+ years of experience in a customer-facing role, preferably within the software industry.
  • They must be comfortable working in a fast-paced startup environment, with a self-starter mentality and a solution-focused approach.
  • Ownership-driven individuals who take full responsibility for managing their book of business like an entrepreneur are highly sought after.
About the Role

The Customer Success Lead will be responsible for:

  • Managing a portfolio of customers across Australia & New Zealand to drive retention, expansion, and product adoption.
  • Working closely with customers to understand their business needs, identify opportunities for improvement, and develop tailored solutions.
  • Maintaining open communication channels with customers to ensure their concerns are addressed promptly and effectively.
  • Fostering a culture of customer obsession within the organization by embodying the company's values and principles.
Key Responsibilities Include
  • Customer Onboarding: Guide new customers through onboarding for a smooth, high-impact activation.
  • Product Adoption & Engagement: Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, QBRs (Quarterly Business Reviews), and strategic consultations.
  • Retention, Growth & Upsells: Drive retention, expansion revenue, and upsells by demonstrating additional value.
  • Churn Prevention & Risk Mitigation: Identify at-risk accounts early and implement strategic action plans to prevent churn.
  • Cross-Functional Collaboration: Problem-solve issues proactively, working cross-functionally with Product and Support teams.
Benefits

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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