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Supply Manager

2 weeks ago

Melbourne, Victoria, Australia Homage Care Full time

Here at Homage, we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity.

So, what will be your part in our Mission?

As the Operation Manager for our "Supply" team, you'll lead the team that recruits and engages our Care Professionals (nurses & support workers). Homage's Supply Team operates as the voice and ambassador of the Care Professionals, working closely with our other operational teams to maintain top-notch quality care for our customers.

If working for one of Australia's most exciting startups and enabling seniors & adults to age and recover with grace, dignity and control sounds like your dream job, we would love to hear from you

**How you will contribute**

Your focus will be recruiting & engaging Homage's Care Professional, aligning the team's day-to-day operations with business objectives:

- Grow and maintain a world-class network of Care Professionals to meet the evolving homecare demands across Australia
- Manage the end-to-end experience for Care Professionals on Homage's platform, overseeing the recruitment and ongoing engagement workstreams
- Help execute and maintain best-in-class training and onboarding for Care Professionals
- Drive engagement efforts with existing Care Professionals to improve our retention
- Help to lead and manage the Supply Operations team, playing a key role in the team's professional development, and thereby foster a high-performing team.
- Help identify and implement process improvements to meet our ambitious goals
- Perform regular data analysis to understand the department's performance in detail, monitoring progress on a daily, weekly and monthly basis
- Manage multiple projects simultaneously, helping to unblock barriers for the team
- Work closely with other departments to achieve our goals and further improve our processes, performance and efficiency

**Skills & Experience you will need**
- At least 2 years of management experience within business operations, ideally within a startup environment
- Experience in leading a team and/or having direct reports
- Bachelor degree within Business Commerce, Business Administration, Operations Management or Supply Chain is preferred
- Excellent project management skills, ability to manage multiple workstreams simultaneously and adhering to deadlines
- Track record in operations, and ability to deliver in a fast-paced start-up environment
- Having a results-driven mindset, and experience working across departments
- Experience in data analysis, including Excel
- Prior experience in making data-based decisions to improve processes would be a plus
- Self-motivated, proactive, hands-on and able to work autonomously
- Clear written and verbal communication skills
- A positive attitude, extreme dedication, and ability to role model Homage's values

**What's in it for you?**
- Hybrid Work - Working from both home and our wonderful office located in the heart of the CBD
- ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
- Annual Salary Reviews, alongside our modern approach to Performance Management
- Regular social events - Weekly, Monthly, Quarterly & Yearly.
- Employee of the Quarter rewards
- Birthday celebrations
- EAP - Employee Assistance Program

**What's next?**

We offer you the opportunity to be part of our success story

Not only will you play a critical role in building a legacy in a start-up business but contribute to an organisation that truly makes a difference in the lives of many.