Relationship Manager

Job Category: Community Services and Development,Program & Project Management,Sales

At Supply Nation, our foundation is built upon unwavering values that guide every aspect of our work. We are committed to fostering economic independence and self-determination for Indigenous Australians. Through our dedication to integrity, respect, collaboration, and innovation, we strive to create meaningful and sustainable change in our communities. Our ethos is centred on empowerment, ensuring Indigenous businesses have the support and opportunities they need to thrive. At Supply Nation, we believe in the power of economic participation to drive social and cultural advancement, and we are proud to be at the forefront of this movement.

The opportunity

A new opportunity has arisen for a Relationship Manager to join our Member Services Team based in Victoria.

We strongly encourage any suitably qualified Aboriginal or Torres Strait Islander applicants to apply.

The Relationship Manager's overarching objective is to provide support and assistance to members, made up of corporate, government and not for profit organisations, to increase their levels of business activity with Indigenous businesses.

You will be the key point of connection between Supply Nation member organisations and the Indigenous businesses that provide goods or services to fulfil those organisation's procurement requirements.

More specifically, your responsibilities include but are not limited to:

• Champion cultural values and integrity within the organization, suppliers, and members.
• Respect and embed cultural practices and knowledge as BAU.
• Develop and implement initiatives to support and grow the organisation's Indigenous workforce.
• Assisting members to achieve their Supplier Diversity objectives through training, mentorship, knowledge, best practice and provision of relevant tools and systems.
• Building and maintaining close relationships with key member contacts.
• Representing Supply Nation in meetings and events with a range of stakeholders.
• Establishing your value as a supplier diversity expert with our members.
• Acquisition, initiation, on-boarding and retention of members.
• Providing matching services to introduce relevant Indigenous businesses to members.
• Adhering to the Account Management Model and its processes and procedures.
• Develop and maintain relationships with potential and current partner organisations in your region.
• Work collaboratively with government and corporate stakeholders and our partner organisations to increase the capacity of Indigenous businesses.
• Maintain the accuracy and completeness of information contained in Supply Nation's customer relationship management system (CRM).
• Complete project work and other duties as identified and agreed with your manager.
• Maintain a clean and safe work environment while complying with all safety policies and procedures.
• Participate in workplace consultative meetings and recommend improvements to relevant workplace health and safety practices within the workplace.

What we need from you:

• Demonstrated understanding of Aboriginal and Torres Strait Islander societies and cultures and the issues impacting Indigenous Australians in business.
• Experience working with large corporate organisations and knowledge and/or capacity of interpreting government Indigenous procurement policies.
• Ability to interact with all levels of business from C-suite to operations.
• Demonstrated knowledge and understanding of small to medium business enterprise.
• Digital competence in tools including Salesforce and Microsoft Office applications (especially Word, PowerPoint, Excel, Teams, Outlook and SharePoint).
• High level oral and written communication, analytical and liaison skills.
• Demonstrated experience in supporting strong working relationships both internally and externally.
• Strong administrative and communication skills including effective time management and prioritisation skills, the ability to prepare reports, proposals, presentations, business letters and general correspondence.
• Well-developed interpersonal skills demonstrating a positive approach to prompt and responsive customer service and managing expectations of Supply Nation members, partners and suppliers.
• Demonstrated knowledge (or the ability to rapidly acquire knowledge) of different business models and company structures.

The successful candidate will be rewarded with an attractive salary up to $93,000 (commensurate with skills and experience) PLUS Super and additional benefits including:

• Salary packaging
• Flexible working arrangements (work from home up to 2 days per week)

Additionally, you will have the opportunity to work in an organisation where they are making an impact every day

We are an organisation with purpose. Our team is inspired by our vision of creating a vibrant, prosperous and sustainable Indigenous business sector. Your next career step could be instrumental in creating an Australia where everyone has the same opportunities to achieve their goals through business ownership.

Don't wait - Apply Now

Applications close at COB on Tuesday 16 September 2025.

Your application MUST include:

• Current resume
• Cover letter addressing the key selection criteria and letting us know why the role and working with Supply Nation appeals to you
• Answering the mandatory online questions as part of this application.