Claims Team Lead

Position Summary

Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture.

Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a 'joyful pioneer'- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.

We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.

It is the creativity and diversity of the people who work at Samsung that has made us one of the world's most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners.

The Opportunity

Join us at Samsung as a Claims Team Lead and be at the forefront of reviewing, analysing, and approving sales promotions, invoices, and claims from our valued Business Partners. In this role you will dive into a world of Rebates, Sell Out & Sell Through Incentives, Price Protection, and Adjustment of Price, where you will verify incentives and ensure accurate estimates by delving deep into the data. Lead and mentor a Sales Administration team, providing guidance and support to drive the team's success.

You will engage with internal and external stakeholders, offering assistance on invoicing, claims, processes, pricing, and accruals. You will collaborate closely with Sales and Product Managers to ensure that all Sales Promotions & Pricing are in perfect alignment with company policies.

Role and Responsibilities

Team Leadership and Mentorship:
- Lead and mentor a Sales Administration team, providing guidance, support, and training for their professional development- Assign workload, provide feedback on performance, and ensure team KPIs are met to drive operational excellence

Claim Review and Approval:
- Act as the point of escalation to review, analyse, and approve sales incentive-related promotions, invoices, and claims from Samsung Business Partners with precision and attention to detail- Ensure that all Sales Promotions & Pricing align with company policies by liaising with Sales and Product Managers

Customer Interaction and Query Resolution:
- Communicate with customers and sales teams regarding claim-related issues, providing guidance on the claim submission process- Act as the first point of contact for internal and external customers regarding the progress of claims, offering timely updates and resolutions

Data Management and System Usage:
- Maintain Sales Deduction Rebate controls for all customers, processing credit claims within set timeframes and ensuring adherence to company claim manual and procedures- Maintain Global Supply Chain Management (GSCM) master data and NERP (SAP) system usage, ensuring accurate mapping, customer Stock on Hand data maintenance, and NERP Master Data upkeep

Stakeholder Collaboration and Process Improvement:
- Collaborate with internal stakeholders (Product Managers, National Account Managers) and external customers to address queries related to invoicing, claims, processes, pricing, and accruals- Drive continuous improvement initiatives to enhance workflow processes, promote operational efficiency, and deliver exceptional customer service

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

Skills and Qualifications- Diploma/Degree qualification with a minimum of 5 years' experience in a high-volume contact centre/operations or claims management industry- Demonstrated experience in team management and mentoring- Proficiency in accounts, administration, and Business Process Offshoring (BPO)- Exceptional attention to detail and accuracy- Intermediate proficiency in Excel, PowerPoint and SAP- Outstanding customer interaction and stakeholder management skills- Ability to thrive under pressure and stay highly motivated- Warm, friendly demeanour with a strong ability to work autonomously

What sets us apart from the rest?

A global leader in all things innovation - this opportunity will fast track your career. You'll be joining a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. We will give you the tools to help nourish your development, wellbeing and fast-track your career:
- Want to be more active? We've got you covered for discounts across selected gyms OR virtual fitness to workout at home- Prefer driving to work? We offer free on-site parking- We give great discounts across our products as well- We also care about your personal development and have learning pl