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Claims Team Lead
2 weeks ago
Claims Team Lead
About the Role:
We are seeking a skilled Claims Team Leader to join our team. The ideal candidate will have experience in leading teams and driving operational efficiency.
Main Responsibilities:
* Lead a team of claims adjusters and administration assistants
* Champion client workflow within the team and business
* Assist in the learning and development of employees
* Implement dispute resolution strategies
* Manage escalations and review operational performance
* Develop and implement standard work practices and procedures
Key Requirements:
* Experience in a leadership role
* Strong technical skills in property claims handling
* Ability to interpret and adhere to compliance requirements
* Previous experience in a high-volume call centre or customer service role
* Strong stakeholder management and engagement skills
About Us:
We are a global company with over 80 years of experience in claims management. We offer a range of services across the entire claim lifecycle, from first notification of loss to litigation. Our team is dedicated to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Culture and Values:
We value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applications from people of all backgrounds and cultures.
