It/Tech Support Engineer

OverviewIT/Tech Support Engineer - Canva Sydney Campus, On-site role at Canva.
This role is primarily onsite at our Sydney campus, with an expectation to be in the office 3–5 days per week.Responsibilities Provide on-site and remote tech support to Canvanauts at our Sydney office.
Support and troubleshoot Canva hardware devices including MacBooks, mobile devices, network infrastructure and video conferencing equipment.
Support management of Canva assets including maintaining accurate records, procurement, provisioning and management.
Support onboarding and offboarding of Canvanauts across ANZ.
Contribute to our global support model by responding to service requests through our service channels, with a focus on supporting users across ANZ.
Provide AV support for all Canva events in Sydney / ANZ.
Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model.
Proactively use AI and automation to enhance personal productivity and contribute to team efficiency.Qualifications You excel at delivering exceptional customer service and supporting users on-site.
You are skilled in supporting MDM-managed Apple/Mac hardware in an enterprise environment.
You are experienced in administering and supporting tools such as Canva, Google Workspace, Okta, Jira, Confluence, Slack, and Zoom.
You are confident managing employee onboarding and offboarding, including access provisioning/de-provisioning and hardware logistics.
You are adept at supporting office infrastructure, including networking, meeting rooms, event spaces, and printers.
You are experienced in managing hardware assets, engaging with vendors, maintaining records, and overseeing distribution.
You communicate clearly and effectively, with strong verbal and written skills, and contribute to user and technical documentation.
You thrive in managing multiple tasks and priorities with ease.
You are comfortable working as part of a globally distributed team.
You have hands-on experience using AI in your work to drive greater impact.About The TeamCanva is seeking a highly motivated IT/Tech Support Engineer to join our Sydney team to support Canvanauts to do the best work of their lives.
This role is primarily onsite, with an expectation to be in the office 3–5 days per week.
You\'ll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team.What's in it for you?
We offer a range of benefits designed to support you at work and beyond, including: Equity packages – we want our success to be yours too Inclusive parental leave policy that supports all parents and carers Annual Vibe & Thrive allowance to support wellbeing, social connection, office setup, and more Flexible leave options to recharge and support personal needsInterviews are conducted in our Sydney Campus and virtually.
We value diverse skills and backgrounds and encourage you to apply even if your background doesn't exactly match the listed requirements.
If you need adjustments during the interview process, please tell us what you need.We look for candidates who are passionate about customer service and have experience in IT/AV/Tech support in a similar role.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.Other Stuff To KnowWe see AI as a powerful amplifier of creativity and technology at Canva.
We're evolving how we assess AI skills in our technology hiring process; you may be asked to solve problems using an AI tool.
Recruitment will guide you through what to expect.
We celebrate all types of skills and backgrounds and welcome your application whether or not you feel you meet every listed item.Seniority level Mid-Senior levelEmployment type Full-timeJob function Information TechnologyIndustries Software Development
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