Front Office Receptionist, Patient Experience

2 days ago

Melbourne, Victoria, Australia Epping Family Dental Full time

**Front Office Team Member Wanted at a Thriving Family Dental Practice**

We're Epping Family Dental, a dynamic and reputable family practice in Epping, NSW, with over **20 years of trusted care** and **900+ 5-star Google reviews**. We are currently a 5 chair practice and perform a number of complex procedures, and we're looking for a **Front Office Team Member** who genuinely loves helping patients.

**Why Join Us?**
- Be part of a **strong, supportive team**.
- Work in a **positive, growth-focused environment**.
- Build meaningful connections with patients.
- Enjoy comprehensive **on-the-job training**.

**About You**:

- Fluent in **English and Mandarin/Cantonese**.
- Bright, cheerful, and motivated to grow.
- A confident and engaging communicator.
- A natural at **building connections** and **sales conversations**.
- Tech-savvy and organized, with a can-do attitude.
- Comfortable juggling priorities in a fast-paced environment.
- Previous dental experience is desirable but not essential.

**Key Responsibilities**:

- Greet patients warmly and deliver **exceptional customer service**.
- Communicate effectively with dentists and patients.
- Manage **appointments** and **scheduling**.
- Handle **health fund claims** and **Point of Sale transactions**.
- Maintain electronic documentation and ensure an organized workspace.
- Ensure a clean and hygienic work environment.

You'll play a crucial role as the **first and last impression** of our practice, helping patients feel welcome and cared for. Your efforts can make someone's dental experience truly positive

**Role Details**:

- **Days**: Flexible - however 3+ days a week
- **Pay**: $33-40 per hour, depending on experience.
- **Location**: On-site in Epping, NSW.
- **Work Remotely**: No.

**Job Types**: Part-time, Permanent, Casual

Pay: $32.35 - $40.00 per hour

Expected hours: 24 - 38 per week

**Benefits**:

- Free food
- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Fixed shift

Supplementary Pay:

- Bonus

**Language**:

- Cantonese (required)
- Mandarin (required)

Work Location: In person

Expected Start Date: 01/12/2024

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