Compliance Officer/Case Manager In Home Care

5 days ago

Melbourne, Victoria, Australia Pearl Home Care Mornington Peninsuala Pvt Ltd Full time

**About the Role**

This position involves working closely with Case Managers to ensure quality, compliance, and continuous improvement across all services.

You will be responsible for coordinating and administering the collection, analysis, and reporting of key data related to service delivery. You will maintain strong relationships with case managers and Service coordinators to ensure high-quality service standards and compliance with all relevant frameworks and regulations.

**Key Responsibilities**
- Contribute to the ongoing development and implementation of Pearl home care Quality Management Framework.
- Coordinate and attend internal audits, identify gaps, and support continuous improvement plan.
- Analyse data related to risks, incidents, and feedback, preparing comprehensive reports with clear action plans.
- Monthly mandatory reporting for client intake, agency usage and rostered hours.
- Provide guidance and support to operational teams on quality management and compliance.
- Work collaboratively with teams to implement corrective actions and improve service quality.
- Assist in the preparation and attend compliance audits.
- Participate in the development of procedures and policies as needed.
- Manage small numbers of Home care package clients.
- Have 3-5 years of experience in Home care/Aged care quality management with a sound understanding of aged care standards.
- Have strong communication skills, with excellent attention to detail and the ability to produce high-quality reports and analyses.
- Be a proactive problem-solver, with a creative approach to addressing challenges.
- Be committed to continuous improvement and high-quality service delivery.

**Job Type**: Part-time

Pay: $38.00 - $43.00 per hour

Expected hours: 30 per week

**Benefits**:

- Travel reimbursement

Supplementary Pay:

- Christmas bonus
- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 10/11/2024
Expected Start Date: 02/01/2025

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