Legal Policy Operations: Child Safety Specialist

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Trust & Safety
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
About the Team
As a Child Safety Operation Specialist within the Trust & Safety Team, you'll be part of a global team that ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations, and child endangerment incidents to protect our online community.
**Note**: This position will include reviewing content and writing policies for some materials that may be offensive or sensitive to some people.

**Responsibilities**:

- Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.
- Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing.
- Support quality and tooling enhancements across operational workflows to increase efficiency, accuracy and sustainability of CST reporting
- Be able to conduct deep dive analysis and RCAs, and provide strong written and verbal updates to xFn and LPO leadership to ensure timely resolution of on and off platform risks
- Work effectively across a wide range of stakeholders, and possess strong knowledge of the T&S ecosystem including moderation pipelines, enforcement mechanisms and case management processes
- Develop and support the testing and implementation of innovative enforcement mechanisms to support scaled operations
- Review user escalations related to the most vulnerable in our community.
- Review and assess inbound escalations from Law Enforcement and other teams.
- Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user's safety.

**Qualifications**:
Minimum Qualifications
- At least 5 years hands on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work.
- Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.
- Proven ability to analyze information to assess threat and risks, and problem solving skills.
- Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality.
- Excellent verbal and written communication skills and ability to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement partners.
- Passionate about protecting children.

Preferred Qualifications
- Knowledge of child safety policies and/or legislation.
- Experience with social media, analytical tools, and online research.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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