Service Desk Administrator

2 days ago

Brisbane, Queensland, Australia Pax8 Apac Full time

No matter who you are, Pax8 is a place you can call home.

We know that we are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team.

Culture is important to us, and at Pax8, it's business, and it **IS** personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Pax8 is growing globally, and we are now expanding across Australia, New Zealand and Asia. We are seeking our founding team members to grow this new region and make a meaningful impact on the business. The majority of our organisation is comprised of early employees who have grown into management and executive positions.

There has never been a better time to join - we're just getting started

**The Role**:
The Service Desk Administrator works directly with our Partners to address service and support issues. They are responsible for triaging cases, responding, and working with Partners and internal teams, and resolving support cases which have been determined to fit the responsibility of service desk, typically non-technical issues.

**How You'll Make Impact**:

- Perform basic troubleshooting on service desk defined issues such as billing and invoices, ordering and invoicing, web portal access and functionality and vendor related questions.
- Investigate and resolve service issues.
- Monitor and manage ticket work queues within ServiceNow.
- Escalate work to other teams and/or vendors while acting as a point of contact for Pax8 Partners.
- Generate knowledge articles around issues which the service desk team has experienced.

**About You**:

- 1+ years' experience in a customer service role.
- Customer service is your passion piece, and you understand the importance of providing an exceptional and consistent experience.
- You're a team player that thrives in an energetic, fast paced, and competitive environment.
- Communication comes naturally - both written and verbal.
- You have a trouble shooting approach - you embrace challenges, problem solve efficiently and can navigate ambiguity.
- You can acquire and/or demonstrate entry level experience with diagnosing problems with software and cloud products.

**Benefits**:
At Pax8, we want to support you in work and play. We are driven to provide a market leading benefits program to show how much we value our greatest assets. As we are new to the APAC region, our benefits program will be developed in stages (and we also want your input), currently on offer is:

- Training, Mentorship and Development Opportunities - we're here to get you to be where you want to be.
- Structured career progression - achieve your metrics and have the opportunity to develop your career through all levels of the business.
- 6 weeks annual leave.
- Flexible working hours in a hybrid working environment - you tell us what works best for you.
- Central office space for our Brisbane based team for when you want to join in on the action.
- Private Health Insurance (with life and disability insurance on its way).

LI-Hybrid #LI-MM1

**About Us**:
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.

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