Service Desk Manager

2 days ago

Brisbane, Queensland, Australia beBeeService Full time $90,000 - $125,000
Key Role Details

This is a leadership position focused on managing the service desk team and ensuring efficient delivery of IT services to customers.

The successful candidate will lead the development of the team, provide guidance and advice on service catalogues and service desk activities, and oversee the ServiceNow ticketing system.

The role involves coordinating administrative and technical workloads for the service desk team, including communicating procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.

Requirements
  • Proven experience as a Team Lead/Supervisor in a fast-paced ICT service delivery environment.
  • Expertise in using ServiceNow, particularly with Incident, Request, Critical Incident, Change, and Problem management.
  • Certification in ITIL 4 Foundations is highly desirable.

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