Level 3 Service Desk Technician

19 hours ago

Sydney, New South Wales, Australia Emerging It Full time

Emerging IT is looking for a motivated, passionate, and talented Level 3 Service Desk Technician to join our Melbourne or Sydney team.
- In this diverse role, you will work with a range of different technology and infrastructure. You will help transform organisations and make a real difference by helping them grow and thrive in their respected industries.
- This is an opportunity to join a talented and close-knit team in a hybrid working arrangement.**As a Level 3 Service Desk Technician, you get to do the following**:

- Present first-class customer experience
- Ability to engage with staff at all levels including senior management and board-level executives
- Focus on meeting SLA and incident resolutions
- Provide appropriate systems support, including training and pre-emptive identification and resolution of user issues.
- Provide and co-ordinate IT help desk services, including ticket recording, hardware and software installations, user administration, network (LAN) and PC requests and issue resolution
- Proactively manage issues to define the root cause and recommend permanent solutions
- Liaise with external software and hardware vendors
- Ensure that all information-reporting requirements are managed effectively.
- Administer and support a range of services and hardware.
- Expected for on-call support. (Roster based system)
- In-house and customer commissioning and installations.
- Work in a team to solve problems and find solutions.
- Provide project support**Skills Required - Key Skills, Knowledge & Qualifications**:
We have minimum standards so that we attract the right people to our business.

Everyone at Emerging IT plays a part to ensure we are a successful business.

We are a champion team, not a team of champions.

Our journey is about creating a state-of-the-art service for both our staff and our clients.

Do demonstrate some the following:
Up to 5 years' experience in IT / MSP environment

ITIL v4 Foundation experience / understanding

Excellent written / verbal communication

Enterprise collaboration
(MS 365)

Cloud: M365, Azure, AWS, SharePoint

Time Management Skills

PowerShell scripting skills

Networking: Cisco / Meraki, Aruba

**Will be advantageous to have the following**:

- Aruba Wireless skillset
- Aruba Networking Skill Set
- Azure Active Director
- Flexible with some shift work
- Aruba Network experience
- Sophos Firewall Experience

  • It Service Desk Technician

    23 hours ago

    Sydney, New South Wales, Australia Kaliba Full time

    IT Service Desk Technician (L2)This range is provided by Kaliba.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$85,000.00/yr - $90,000.00/yrLocation: Sydney (3 days in office, 2 days WFH)OverviewJoin a dynamic support team delivering Level 2 IT support to a broad client base.You'll provide...

  • IT Service Desk Technician

    4 weeks ago

    Sydney, New South Wales, Australia Kaliba Full time

    IT Service Desk Technician (L2)Salary: $90,000 + superLocation: Sydney (3 days in office, 2 days WFH)Join a dynamic support team delivering Level 2 IT support to a broad client base. You'll provide remote and onsite support, resolve technical issues, and work closely with senior engineers to ensure a high standard of service delivery. This role combines...

  • Information Technology Service Desk

    3 days ago

    Sydney, New South Wales, Australia Data#3 Full time $90,000 - $120,000 per year

    ICT Service Desk Support Specialist – 5-week contractSydney, NSW – HybridWe're seeking an experienced ICT Service Desk Support Specialist to provide first-level support for IT-related issues. This role will see you handling incidents and service requests via phone, email, and face-to-face, ensuring prompt resolution and excellent customer service.Key...

  • Service Desk Technician

    10 hours ago

    Sydney, New South Wales, Australia Permobil Full time

    **Service Desk Technician*****Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.**At Permobil, the people who use our products come first. Our purpose is to create...

  • Service Desk Technician

    21 hours ago

    Sydney, New South Wales, Australia Buscojobs Full time

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day.So we stay curious and make space for diverse points of view.We share what we know and we...

  • IT Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Kaliba Full time

    IT Service Desk Technician (L2)This range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$85,000.00/yr - $90,000.00/yrLocation: Sydney (3 days in office, 2 days WFH)OverviewJoin a dynamic support team delivering Level 2 IT support to a broad client base. You'll...

  • IT Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Kaliba Full time

    IT Service Desk Technician (L2)This range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$85,000.00/yr - $90,000.00/yrLocation: Sydney (3 days in office, 2 days WFH)OverviewJoin a dynamic support team delivering Level 2 IT support to a broad client base. You'll...

  • Service Desk Technician

    24 hours ago

    Sydney, New South Wales, Australia Ninjaone, Llc Full time

    **About the Role**We are searching for a Tier 1 Service Desk Technician, to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day concerns....

  • Service Desk Technician

    3 days ago

    Sydney, New South Wales, Australia Thales Australia & New Zealand Full time $60,000 - $80,000 per year

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we...

  • Senior Service Desk Analyst

    7 days ago

    Sydney, New South Wales, Australia Data#3 Full time

    Senior Service Desk AnalystOn-site all days, no work from home optionPlease note that this opportunity is open to Australian Citizens onlyThe roleWe are currently seeking an experienced Senior Desktop Analyst to provide Senior Technical Support to existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and...