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Information Technology Service Desk

2 weeks ago

Sydney, New South Wales, Australia Data#3 Full time $90,000 - $120,000 per year
  • ICT Service Desk Support Specialist – 5-week contract
  • Sydney, NSW – Hybrid

We're seeking an experienced ICT Service Desk Support Specialist to provide first-level support for IT-related issues. This role will see you handling incidents and service requests via phone, email, and face-to-face, ensuring prompt resolution and excellent customer service.

Key responsibilities:

  • Provide courteous and professional first-level ICT support
  • Log, prioritise, and manage incidents in a ticketing system
  • Troubleshoot hardware, software, and network issues
  • Assist with account setup, password resets, and access requests
  • Support onboarding of new team members with device setup and training
  • Maintain accurate documentation of issues and resolutions
  • Collaborate with other ICT team members and escalate where required

What you'll bring:

  • Proven ICT service desk or support experience
  • Strong technical troubleshooting skills
  • Excellent communication and customer service abilities
  • Familiarity with ITSM tools and processes
  • ITIL certification or equivalent (desirable)

Interested candidates who meet the required skillset of the role are encouraged to apply via the link with an updated resume. Reference BIHI 113194