Senior Service Desk Analyst

4 weeks ago

Sydney, New South Wales, Australia Data#3 Full time
Senior Service Desk Analyst
  • On-site all days, no work from home option
  • Please note that this opportunity is open to Australian Citizens only
The role

We are currently seeking an experienced Senior Desktop Analyst to provide Senior Technical Support to existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and applications.

This role would be suitable for a person who wants to deliver a client focused service experience in a professional and timely manner while maintaining customer relationships and complying with SLAs.

What will I be doing?
  • Resolve more complex technical issues escalated by team
  • Answer customer problems and queries in an effective and timely manner
  • Effectively use the existing escalation process as required
  • Regularly update customers on progress during problem resolution
  • Contribute to team problem resolution processes and actively share knowledge
  • Enhance customer satisfaction through provision of a quality support service
  • Adhere to contracted SLA
  • Provide meaningful, relevant, timely and accurate updates to call logging system
  • Project a positive & professional image when representing Data#3
  • Contribute to the development of customer service delivery improvements, processes, procedures, and documentation
  • Participate in the overall team strategy
What experience and skills will I need?
  • A minimum of 4 years' experience in a Desktop Analyst or related role with proven troubleshooting skills in a desktop support role
  • Ability to deal with busy, high-pressured situations
  • Highly developed customer service skills
  • Developed documentation skills for procedure updates and report creation
  • Proven ability to work within deadlines with minimum supervision
  • Knowledge and working experience of security protocols
Experience with technologies including:
  • Active Directory user/group administration
  • Windows 11 build and full management via Intune/Autopilot
  • Application deployment through Intune Policies
  • MAM (Mobile Application Management) / MDM (Mobile Device Management) operational management
  • Exchange Shell/GUI
  • OneDrive
  • PowerShell
  • Operational experience with Intune/Autopilot
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology and Customer Service
  • Industries IT Services and IT Consulting

#J-18808-Ljbffr

  • Senior Service Desk Analyst

    4 weeks ago

    Sydney, New South Wales, Australia Data#3 Full time

    Senior Service Desk AnalystOn-site all days, no work from home optionPlease note that this opportunity is open to Australian Citizens onlyThe roleWe are currently seeking an experienced Senior Desktop Analyst to provide Senior Technical Support to existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and...

  • Senior Service Desk Analyst

    6 days ago

    Sydney, New South Wales, Australia Optus Full time $90,000 - $120,000 per year

    This role can be based in either our Sydney or Melbourne officesPlease note: we will only be accepting applications from Australian Citizens due to the requirements of the roleAt Optus, we're building the next generation of customer service excellence, and we're looking for someone who can deliver premium support, drive proactive solutions, and act as a...

  • Service Desk Analyst

    1 day ago

    Sydney, New South Wales, Australia THOMAX Full time $90,000 - $120,000 per year

    The CompanyJoin our industry-leading team in the fast-moving supply chain technology space, with clients across the globeThomax is a rapidly growing developer of SaaS cloud-based supply chain software, with our technology powering millions of parcel movements each year across a wide range of sectors and businesses. Originally founded in Australia, Thomax now...

  • Service Desk Analyst

    4 weeks ago

    Sydney, New South Wales, Australia Atturra Full time

    Atturra Millers Point, New South Wales, AustraliaWhat You'll Be DoingThe Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support experience. Analysts are...

  • Service Desk Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Atturra Full time

    Atturra Millers Point, New South Wales, AustraliaWhat You'll Be DoingThe Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support experience. Analysts are...

  • Trading Analyst

    3 weeks ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    OverviewJoin to apply for the Trading Analyst role at The Trade Desk.The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and...

  • Trading Analyst

    3 weeks ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    OverviewJoin to apply for the Trading Analyst role at The Trade Desk.The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and...

  • Service Desk Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Hitachi Rail Full time

    About Hitachi Rail: A career at Hitachi Rail involves contributing to digital transformation and technology on a global scale. We value diversity and inclusion and aim to create a sustainable, innovative environment where teams collaborate to deliver value. Overview This is an in-person, on-site Service Desk Analyst role based in Sydney, NSW,...

  • Service Desk Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Hitachi Rail Full time

    About Hitachi Rail: A career at Hitachi Rail involves contributing to digital transformation and technology on a global scale. We value diversity and inclusion and aim to create a sustainable, innovative environment where teams collaborate to deliver value.OverviewThis is an in-person, on-site Service Desk Analyst role based in Sydney, NSW, Australia, with...

  • Lead Staff Business Intelligence Analyst

    4 weeks ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    Lead Staff Business Intelligence Analyst Join to apply for the Lead Staff Business Intelligence Analyst role at The Trade Desk. The Trade Desk is a leading real-time bidding (RTB) platform that enables advertisers to reach audiences on the open Internet with data-driven decision making.Our platform handles tens of millions of queries per second from around...