Senior Service Desk Analyst
2 days ago
- On-site all days, no work from home option
- Please note that this opportunity is open to Australian Citizens only
We are currently seeking an experienced Senior Desktop Analyst to provide Senior Technical Support to existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and applications.
This role would be suitable for a person who wants to deliver a client focused service experience in a professional and timely manner while maintaining customer relationships and complying with SLAs.
What will I be doing?- Resolve more complex technical issues escalated by team
- Answer customer problems and queries in an effective and timely manner
- Effectively use the existing escalation process as required
- Regularly update customers on progress during problem resolution
- Contribute to team problem resolution processes and actively share knowledge
- Enhance customer satisfaction through provision of a quality support service
- Adhere to contracted SLA
- Provide meaningful, relevant, timely and accurate updates to call logging system
- Project a positive & professional image when representing Data#3
- Contribute to the development of customer service delivery improvements, processes, procedures, and documentation
- Participate in the overall team strategy
- A minimum of 4 years' experience in a Desktop Analyst or related role with proven troubleshooting skills in a desktop support role
- Ability to deal with busy, high-pressured situations
- Highly developed customer service skills
- Developed documentation skills for procedure updates and report creation
- Proven ability to work within deadlines with minimum supervision
- Knowledge and working experience of security protocols
- Active Directory user/group administration
- Windows 11 build and full management via Intune/Autopilot
- Application deployment through Intune Policies
- MAM (Mobile Application Management) / MDM (Mobile Device Management) operational management
- Exchange Shell/GUI
- OneDrive
- PowerShell
- Operational experience with Intune/Autopilot
- Mid-Senior level
- Contract
- Information Technology and Customer Service
- Industries IT Services and IT Consulting
#J-18808-Ljbffr
-
IT Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Barings Full timeJoin or sign in to find your next jobJoin to apply for the IT Service Desk Analyst role at BaringsContinue with Google Continue with GoogleJoin to apply for the IT Service Desk Analyst role at BaringsAt Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and...
-
IT Service Desk Analyst
3 weeks ago
Sydney, New South Wales, Australia Barings Full timeJoin or sign in to find your next jobJoin to apply for the IT Service Desk Analyst role at BaringsContinue with Google Continue with GoogleJoin to apply for the IT Service Desk Analyst role at BaringsAt Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and...
-
Service Desk Analyst
5 days ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application Support1 day ago Be among the first 25 applicantsDirect message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our industry-leading team in...
-
Service Desk Analyst
5 days ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application SupportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our...
-
Service Desk Analyst
5 days ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application SupportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our...
-
Service Desk Analyst
5 days ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application Support1 day ago Be among the first 25 applicantsDirect message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our industry-leading team in...
-
Service Desk Analyst
6 days ago
Sydney, New South Wales, Australia Wsaudiology Full timeJoin to apply for the Service Desk Analyst role at WSAudiology2 weeks ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst role at WSAudiologyDriven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry.With our commitment to increase penetration in an...
-
Senior Service Desk Analyst
2 days ago
Sydney, New South Wales, Australia Data#3 Full timeSenior Service Desk AnalystOn-site all days, no work from home optionPlease note that this opportunity is open to Australian Citizens onlyThe roleWe are currently seeking an experienced Senior Desktop Analyst to provide Senior Technical Support to existing customer in relation to maintenance, installation, use and repair of organisational infrastructure and...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia NSW Health Full timeJoin to apply for the Service Desk Analyst - Targeted Indigenous role at NSW Health2 days ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst - Targeted Indigenous role at NSW HealthGet AI-powered advice on this job and more exclusive features.eHealth NSW acknowledge the Traditional Custodians of the land on which we work and pay...
-
Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia NSW Health Full timeJoin to apply for the Service Desk Analyst - Targeted Indigenous role at NSW Health2 days ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst - Targeted Indigenous role at NSW HealthGet AI-powered advice on this job and more exclusive features.eHealth NSW acknowledge the Traditional Custodians of the land on which we work and pay...
