Service Desk Technician

**Service Desk Technician**

***Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.**

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Our Regional IT Services division in Sydney are now looking for a Service Desk Technician.

**Key Tasks**
- Managing IT service requests, incident management, problem management, event management, outage escalations and IT troubleshooting.
- Providing technical support for hardware, software, and network related issues to employees and customers.
- Installing, configuring, and maintaining hardware and software systems.
- Maintaining knowledge base/solutions repositories and ensuring new/updated processes, procedures, work instructions and knowledge are incorporated in a timely fashion.
- Collaborating with other IT teams regionally and globally to resolve complex technical issues.
- Ensuring customer satisfaction by providing exceptional customer service and maintaining a positive attitude.
- Documenting support cases and maintain accurate records of all customer interactions.

**Why Permobil is a great next step for you**
- 1._ _You'll make a difference. Every day_

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.
- 2._ _You'll make your mark as part of our future_

We collaborate with colleagues across borders to _Innovate for Individuals_. The impact you make personally could lead change around the world.
- 3._ _You'll feel welcome from day one _

We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.
- 4._ _You can have a lifestyle you love_

**Who you are**
You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don't follow the herd - you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we're looking for.
- You are able to operate in a logical manner under pressure, enabling consistent delivery to demanding deadlines.
- Strong analytical and problem-solving skills to assess technical solutions.
- Strong commitment to customer-focused service delivery and support.

**Your Background**
- You have Bachelor's Degree in Information Technology, Computer Science or related preferred.
- You have excellent communication skills in English, both verbally and written.
- 3 years' experience from supporting standard software, hardware, printers, business support, systems etc.
- 3 years' experience of ITSM and ITIL-based service desk systems
- Project management experience.
- Experience working with external service providers.

**Information**
- Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers._

**More about Permobil**

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Fun facts about us: One of our products was 1 of 100 best inventions in Time magazine in 2021