Customer Service Supervisor

1 week ago

Cairns, Queensland, Australia Quicksilver Group Full time

Hourly rate starting from $30.71 per hour
Overview
Great Adventures is a leading provider of marine experiences in the Great Barrier Reef.
Our team is passionate about delivering exceptional service and unforgettable adventures for our guests.
About the role
We are seeking an experienced
Customer Service Supervisor
to lead and support our cruise attendants on board our vessels.
This role is pivotal in ensuring every guest enjoys a safe, seamless, and memorable experience.
Key responsibilities
Supervise and mentor cruise attendants, fostering a culture of excellent customer service
Support daily vessel operations, including rostering, team briefings, and debriefings
Assist with training initiatives and ongoing development of staff
Act as the primary point of contact to support the Customer Service Manager during periods of leave to ensure continuity of support
Deliver a high level of guest satisfaction including managing enquiries, requests and feedback in a prompt and courteous manner
Work a rotating roster that includes weekdays, weekends, and public holidays as required
Qualifications
Responsible Service of Alcohol (RSA) Certificate, or willingness to obtain
Food Safety Supervisor Certificate (SITXFSA005 and SITXFSA006), or willingness to obtain
Demonstrated leadership skills with the ability to motivate, guide, and support a team to consistently deliver exceptional customer service
Flexibility to work primarily on vessels and adapt to a dynamic, fast-paced environment
Excellent communication and problem solving skills
Competent in the use of computers, with sound knowledge of Microsoft Office applications
Stability in a long-established business proud of their inclusive culture and working environment
Benefits and environment
Discounted boat tours and cruises for your family and friends
Discounted diving tours in Cairns and Port Douglas
A wide range of special discounts with our industry partners and goods suppliers
Meet people from all over the world coming to the Reef for a once in a lifetime visit to one of the greatest World Heritage sites
Positive team atmosphere: work in a supportive, fun, and fast-paced environment, with strong peer relationships and solid on-the-job learning opportunities
About Quicksilver Group
We are proudly Australia's leading Great Barrier Reef tourism company with operations based in Cairns, Port Douglas and Green Island.
Our multi-award winning company comprises:
Quicksilver's Outer Reef and Low Isles Cruises
Great Adventures' Reef and Green Island Cruises
Silver Series Dive and Snorkel Adventures (Silverswift and Silversonic)
Poseidon Dive and Snorkel Adventures
Pro Dive Cairns
Ocean Spirit
The eco-sensitive Green Island Resort
Living and working in our unique natural environment brings many rewards and company benefits - the Great Barrier Reef is quite literally our office
We offer flexible working conditions and have career opportunities across a wide range of areas from customer service through to engineering and corporate support.
To join our dynamic and professional teams, we seek people with the right attitude and skills who can demonstrate values of respect, delivery of amazing customer service while promoting a safe working environment and pride in your work.
We look forward to receiving your application.
How to apply
To apply for this position, please attach a cover letter and resume to your application.
To apply for this position, please visit the link below or scan the QR code to the left.
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