Team Leader Home Assessing

2 weeks ago

Perth, Western Australia Royal Automobile Club Of Wa Full time

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

Our Home Assessing team plays a crucial role in ensuring high-quality, cost-effective home repairs while providing outstanding support to our members.

We are looking for an experienced and motivated Team Leader - Home Assessing to lead our team of Assessors, drive operational performance, and oversee repair management practices.

As a Team Leader - Home Assessing, you will be responsible for managing a team of Home Assessors and Assessing Support Specialists, overseeing home building claims, and ensuring cost-effective, high-quality repairs. You will also play a key role in supplier management, dispute resolution, compliance, and continuous improvement initiatives.

Key Responsibilities:
- Lead, coach, and develop a high-performing team to deliver exceptional operational outcomes.- Oversee the technical aspects of home building claims, ensuring repairs are cost-effective, high-quality, and minimising member inconvenience.- Negotiate with repairers, supervise repair work, and develop scopes of work.- Ensure claims are handled in line with RAC Insurance policies, procedures, and legislative requirements.- Manage disputes, escalated claims, and complex cases in accordance with internal dispute resolution processes.- Drive continuous improvement initiatives to enhance efficiency and member satisfaction.- Ensure compliance with ASIC Regulatory obligation and manage risk and compliance incidents.- Lead recruitment, onboarding, and training efforts for new team members.- Build strong relationships with internal and external stakeholders, including preferred suppliers and builders.
Manage commercial reporting, compliance audits, and risk management processes.

What We're Looking For:
- Strong experience in Home Insurance claims handling, Home Assessing, or the Home Building industry.- Demonstrated leadership experience with a focus on team performance, coaching, and collaboration.- Strong knowledge of Australian building codes, construction techniques, and safety protocols.- Excellent communication and negotiation skills to manage disputes and stakeholder relationships.- Strong analytical and problem-solving skills, with the ability to make sound decisions.- A proven ability to manage risk and compliance within an insurance or home assessing environment.- Proficiency in Microsoft Office and claims management systems.- Experience in insurance loss adjusting highly desirable.- Trade qualification in carpentry, bricklaying, or related field is highly desirable

What can we offer you?- A fully maintained vehicle with fuel card, laptop and phone- A workplace culture where our people feel valued, respected and empowered- Work in flexible ways that meet work/life commitments and support wellbeing- Be part of a purpose led organisation that gives back to the WA community- An environment that values ongoing career development- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance- Opportunities for community engagement and corporate volunteering

Applications Close COB Wednesday 5th March 2025.

BetterJourneysRAC
- #LI-LH1

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