Hotel Duty Manager

1 week ago

Melbourne, Victoria, Australia Crown Resorts Full time

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

Crown is the ultimate destination for luxury hotel experiences. In the role of Hotel Duty Manager at Crown Towers, you will be leading and guiding the Front Office team and ensuring a smooth and successful service experience for all guests.

In this role, you'll provide joyful experiences through your genuine care for guests. As well as:

- Work together with all internal Hotel departments, managing the day-to-day Rooms Division Operations while upholding Crown brand standards.
- Motivate and lead a team of dedicated employees and adhere to OH&S standards to maintain a safe working environment.
- Anticipate the needs of guests, provide exceptional service and promptly handle any complaints or escalated issues.

**About you**

You'll bring the following:

- Extensive experience in front office operations in a leadership position.
- Experience in developing, coaching and motivating a team.
- Conflict resolution and negotiation skills.
- Understanding of Hotel Property Management Systems (preferably OPERA).

**Additional Information**:
To be successful you MUST have:

- Full unrestricted Australian working rights.
- Responsible Service of Alcohol (or be able to obtain one).

This role requires flexibility to work on a 24/7 rotational roster including weekends and public holidays.

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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