Manager, Onboarding Experience And Learning

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Manager, Onboarding Experience and Learning Sydney - Inner Suburbs & CBD, Newcastle, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, VariousLead innovative onboarding and learning strategies across Customer ServiceShape future-ready workforce capability with scalable learning frameworksBrisbane, Melbourne or Newcastle locations with award-winning employee benefitsAs Manager, Onboarding Experience and Learning, you'll design and deliver impactful learning experiences that align with strategic priorities and industry trends.
You'll lead the development of scalable frameworks and job-ready programs that support career pathways and foster a culture of continuous learning.What You'll DoLead the design and implementation of onboarding and core learning solutions aligned with strategic prioritiesDevelop scalable frameworks that support job-ready capability across career pathwaysCollaborate with stakeholders to ensure seamless transitions from onboarding to ongoing developmentEnsure governance and compliance with training standards and regulatory requirementsEvaluate learning effectiveness using performance and engagement metrics to drive continuous improvementPartner across teams to align learning with broader workforce strategy and transformation initiativesWhat You'll BringExperience in Learning & Development, with a strong understanding of adult learning principlesAdvanced capability in learning experience design and instructional methodologiesStrong stakeholder engagement and consultative skills, with the ability to influence and collaborateBusiness acumen and understanding of customer service and insurance industry dynamicsFamiliarity with LMS platforms and eLearning tools such as Lectora or Captivate (desired)Qualifications in Training & Assessment or Adult Learning (desired)What You'll EnjoyAccess our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition.
Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annuallyPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonusFree wellbeing coaching, a dedicated Employee Council, and confidential EAP accessDiscounts at 400+ retailers, insurance savings, gym memberships, and reduced super feesPaid volunteer leave, donation matching, and unlimited emergency response leavePerformance-based bonuses and Suncorp shares for eligible employeesDiversity is celebrated through employee resource groups and inclusive policies for all familiesExplore our full benefits:At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to a confidential conversation.Advertised: 26 Aug 2025 AUS Eastern Standard TimeApplications close: 26 Sep 2025 AUS Eastern Standard TimeDon't see your dream job posted?
No problem, sign up for job alerts and we'll let you know once something becomes available.Empower teams and shape the future of onboarding and learning at Suncorp.
Grow your career while driving innovation and capability across our Customer Service function.Empower teams and shape the future of onboarding and learning at Suncorp.
Grow your career while driving innovation and capability across our Customer Service function.