Client Service Executive

Be a part of something big. With 40,000+ employees in over 100 countries, NielsenIQ is one of the world's biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and pathways to grow their careers.

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business.

We use our data to help our clients answer questions like:

- "What are the consumer trends in the category"
- "How responsive are my products to price changes",
- "Which of my competitors do I impact when I am on promotion",

We are looking for a Client Service Executive who will focus on delivering first-class service to our clients.

You will MAKE A DIFFERENCE by listening to client queries and using your technical expertise to answer their needs. You'll be accountable for responding effectively to our clients' daily queries, performing data quality checks, providing guidance on our software and contributing to the enrichment of our online knowledge centre. As our client's first point of contact, you'll be the friendly voice of NielsenIQ, and provide award-winning customer service, troubleshooting and support.

This position is a perfect fit for you if your distinctive strength is your client and solution-oriented approach, leveraging current and emerging technologies.

By joining NielsenIQ, you will be part of a team within a fast-paced and demanding environment, and have the opportunity to interact with other areas of the business.

**Responsibilities**
- Working within a team of talented individuals that act as NielsenIQ's front-line of query resolution, you will be trusted with resolving a number of different types of queries, from software troubleshooting, to compiling, analysing, and interpreting key sales and consumer panel data
- Earning client trust and building relationships
- Lead internal projects where required
- Master usage of internal tools and compliance with internal processes, such as salesforce ticket management

This opportunity is just the beginning of your future at NielsenIQ. We want you to be you - and we want to help you excel and grow in your career with us.
**Qualifications**
- Strong problem-solving skills and solution-orientated
- Excellent time management and prioritization skills
- Numerically confident and able to translate numbers into insights and action
- An enthusiasm for data
- Strong knowledge of business English, both written & verbal
- Motivated through achieving results
- Thrives working as part of a team in a challenging and demanding environment
- Comfortable working in a digitally enabled environment and experience with the Google and Microsoft suite of programs.
- An aptitude for troubleshooting, problem solving and producing satisfactory outcomes
- Have excellent attention to detail and strong written and verbal communication skills.
- Self-motivated, adaptable and proactive - no two days are the same in this role
- Tertiary qualification in Marketing, Business, or a related field.

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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