Planned Outage Officer

1 week ago

Perth, Western Australia Persolkelly Full time

A large organisation who offers essential services to West Australians are looking for an experienced Planned Outage Officer in Leederville.

**Planned Outage Officer**

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

Our client is a State Government-owned organisation who offers essential services to West Australians, and they are looking for an experienced Power Outage Officer. Ideally, you will be someone with experience in managing difficult conversations with internal and external customers, which can be challenging at times. The role also entails a large volume of outbound phone calls to customers, this can be tedious but is a crucial part of the role, requiring attention to detail. This is an on-going temporary assignment, working full-time hours.

**Start**: Early January

**Location**: Leederville

**Hours**: Monday - Friday (Full time hours)

**Pay rate**: $35 per hour

**THE ROLE**
- Provide efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems.
- Efficient handling of specialised queries and escalating where required
- Responsible for delivering your allocated rostered workload
- Effective call handling skills and telephone manner
- Responsible for end-to-end management of assigned tasks including the escalation of issues outside of process

**THE PERSON**
- Experience in handling customer enquiries
- Effective call handling skills and telephone manner
- Excellent verbal and written communication and organisational skills
- Good time management and ability to prioritise
- Computer literate, able to quickly grasp the use of different systems
- Able to multitask and use various ICT systems
- Excellent attention to detail
- Partake in area Emergency Response strategies to deal with Fault Calls

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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