Customer Service

1 week ago

Kwinana, Western Australia Blackwoods Full time

**YOUR OPPORTUNITY**

Due to exciting growth in the business, we are looking for an enthusiastic full time Customer Care Consultant to join our growing Trade Store team based in Kwinana WA, to provide an exceptional level of service to our growing customer base.

**Your day-to-day responsibilities**:

- Provide fast-paced face to face customer service; whilst recommending the best products or services to match their needs
- Maintain trade store presentation standards, including merchandising and restocking
- Inform customers of new product range and services where applicable
- Understanding customer's sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
- Some warehouse duties and lifting will be required

**What you will bring to the team**:

- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills
- Industry knowledge preferred but not essential (training can be provided)
- Experience with computers and Microsoft Office
- Previous experience in a warehouse environment desirable
- Forward and proactive thinker who can think outside the box
- Retail experience and industry knowledge advantageous, but not essential

**Why Our Team Enjoys Being Part of Blackwoods**:
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Discount membership card for Kmart, Bunnings, Officeworks & OnePass
- Successful Refer-A-Friend program - earn up to $2,000 per referral
- Collaborative and supportive work environment with opportunities for professional growth
- Further Wesfarmers discounted offers from over 300 corporate partners
- A range of diversity and well-being initiatives
- Onsite parking and more

**NEXT STEPS**

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

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