Customer Service Liaison

3 days ago

Kwinana, Western Australia beBeeCustomerExperience Full time $55,000 - $82,000

Customer Experience Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will have the opportunity to work with our customers to understand their needs and provide solutions that exceed their expectations.

The ideal candidate will have previous experience in customer service or support and possess strong interpersonal skills. You will be confident in your ability to communicate effectively with customers and colleagues alike, both verbally and in writing.

As a key member of our team, you will contribute to a collaborative and customer-focused culture. You will strive for first-contact resolution and meet service level targets, ensuring that our customers receive exceptional service at all times.

Key Responsibilities:
  • Respond to customer inquiries via phone and email with professionalism and care
  • Complete administrative tasks to support customer care operations
  • Strive for first-contact resolution and meet service level targets
  • Contribute to a collaborative, customer-focused team culture

We offer a comprehensive training program to set you up for success from day one. Our team is passionate about delivering outstanding customer service, and we're looking for someone who shares our enthusiasm and commitment to excellence.

A proactive, solution-oriented attitude and a willingness to learn are essential qualities for this role. If you're a customer service professional looking for a new challenge, we encourage you to apply.

Benefits:

  • A permanent salary
  • Incentives
  • A generous Team Member Discount Card for Kmart, Bunnings, Officeworks & Target

What We're Looking For:

  • Previous experience in customer service or support
  • A customer-first mindset and strong interpersonal skills
  • Confidence using Microsoft Office and other computer applications
  • Excellent written and verbal communication
  • Ability to work independently and as part of a team

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