Reception Melbourne Bmw

5 days ago

Melbourne, Victoria, Australia Autosports Group Limited Full time

Melbourne BMW is part of Autosports Group (ASG), a large, listed retail automotive group representing some of the world's most prestigious and luxury automotive brands. With over 1800 employees across 55 dealerships in NSW, QLD, VIC, and NZ, we are a thriving organisation.

We are currently seeking a highly organised, customer-focused individual to be the face and voice of our premium dealership in both the sales and service areas.

**In the SALES role, you will be responsible for**:
- Welcoming customers into the showroom and engaging with them over the phone.
- Overseeing the presentation of the reception area and customer lounge.
- Liaising with sales staff to ensure all customer requirements are met.
- Directing messages and enquiries appropriately.
- Performing general administration duties.

**In the SERVICE area, your duties will include**:
- Answering incoming service calls and returning calls on behalf of the Service Department.
- Assisting customers with booking taxis, hire cars, or providing directions.
- Supporting the Concierge in meeting and greeting service clients and checking their vehicles in and out.

**To be considered for the role, you will have**:
- Experience in a busy workplace with the ability to multitask.
- A commitment to delivering high levels of customer service.
- A confident phone manner.
- Professional corporate attire.
- Excellent written and verbal communication skills.
- Previous experience in a similar position or within the retail automotive industry is desirable, but not essential.

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