Payroll Trainee

**Position Title**: Payroll Trainee

**Reporting Line**: Managed Services Manager

**Position Purpose**:
Trainee role that will be mentored and trained through ADP's Academy program to deliver high quality payroll processing and support to clients.

**Key Responsibilities**:

- Participate in a formal payroll administrator training program
- Gain foundational knowledge of the payroll industry and ADP products and services
- Process allocated client payrolls ensuring accuracy and timeliness
- Provide accurate and timely response for pay related queries via phone calls, ticket management and chat
- Resolve client issues and/or escalate matters as required in a timely manner
- Timely preparation of long service leave, terminations, retrospective payments and other payroll related payments and returns
- Contribute to client experience measures (retention and Net Promotor Score) and Win As One performance goals
- Identify and recommend continuous system and process improvements

**Experience**:

- Customer service experience desirable but not essential
- Exposure in a payroll environment desirable but not essential
- Basic understanding of current Australian payroll legislation desirable but not essential
- Strong analytical and problem-solving experience
- Commitment to delivering service excellence
- Demonstrated effective communication to clients and associates (written and verbal)
- Sound experience with MS Office skills - Outlook and Excel
- Ability to manage time effectively with the ability to prioritise client needs
- Experience with ADP products highly desirable

**Certifications / Qualifications**:
Tertiary qualifications or completing (Cert IV / Diploma/Degree within Business / Administration) is highly desirable) or relevant experience may be accepted and will be considered in lieu of formal qualifications.

**A little about ADP**: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.