
Payroll Specialist
1 week ago
Job Opportunity:
We are seeking a Payroll Trainee to join our payroll team in Australia. As a Payroll Trainee, you will be mentored and trained through our payroll training program to deliver high-quality payroll processing and support to clients.
Key Responsibilities:
- Participate in a formal payroll administrator training program
- Gain foundational knowledge of the payroll industry and develop strong analytical and problem-solving skills
- Process allocated client payrolls ensuring accuracy and timeliness
- Provide accurate and timely response for pay-related queries via phone calls and ticket management
- Resolve client issues and/or escalate matters as required in a timely manner
- Timely preparation of long service leave, terminations, retrospective payments, and other payroll-related payments and returns
- Contribute to client experience measures (retention and Net Promotor Score) and performance goals
- Identify and recommend continuous system and process improvements
Requirements:
- Customer service experience desirable but not essential
- Exposure in a payroll environment desirable but not essential
- BASIC understanding of current Australian payroll legislation desirable but not essential
- Strong analytical and problem-solving experience
- Commitment to delivering service excellence
- Demonstrated effective communication to clients and colleagues (written and verbal)
- Sound experience with MS Office skills - Outlook and Excel
- Ability to manage time effectively with the ability to prioritize client needs
Certifications / Qualifications:
Tertiary qualifications or completing a Certificate IV or Diploma/Degree within Business/ Administration is highly desirable. Relevant experience may also be accepted and considered in lieu of formal qualifications.
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