Service Transition Specialist

3 days ago

Sydney, New South Wales, Australia Ncs Australia Full time

**Company Description** About us**:
We are NCS Australia We have brought together Australia's best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen.

We're proud of our rich history of partnering with our clients to develop end to end digital technology solutions to accelerate their transformation and innovation journey. For over 40+ years our diverse global teams have delivered large-scale, mission-critical, multi-platform projects to governments and enterprises.

As a Service Transition Specialist, you will play a crucial role in managing and overseeing the successful transition of client IT services and solutions into NCS Australia Managed Service operations. This key role ensures NCS Australia is well-positioned to effectively manage and operate services and solutions on behalf of our Managed Services clients.

On a day-to-day basis, you will be proactively engaging, guiding, and leading service transition teams, tracking and managing transition and operational activities and risks, assessing client services and operations, meeting with Managed Services clients, preparing and presenting transition status reports, assisting presales activity, and working with Service Delivery leadership and teams.

**Qualifications**
- Proven experience in a similar role within managed services
- Strong ITIL experience
- Experience in risk and compliance management.
- Knowledge of production and review of operational and technical materials and documentation.
- Experience in managing and working within and/or alongside technical teams.
- Expertise in IT service management.
- Strong collaboration, communication, and people/team leadership skills.
- Influencing and negotiation skills.
- ITIL Foundation certification (highly desirable)

**Additional Information**

**Why join us**:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

**Agencies**:
**Work rights and background checks**:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

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