Customer Service Manager

2 weeks ago

Melbourne, Victoria, Australia Prixcar Services Full time

**Job No**:
**ATR271822**
***

**Location**:
**Altona North**
***

***:
PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 30 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

We are currently seeking an experienced Customer Service Manager to lead the customer related areas including managing and supervising Client Liaison Officers team, undertaking daily customer service and all key day to day operational branch specific tasks. This is a fast-paced role and will suit someone with energy, personal drive and flexibility.

**Key responsibilities**:

- Develop and maintain excellent customer relations with all dealers/OEM customers
- Monitor key metrics of the branch to ensure key performance measures are being met
- Liaise with Operations to identify damage issues and undertaking branch reporting to identify/ implement process improvements
- Support the operations/admin teams with any reports to ensure the KPI targets of the branch are achieved
- Identify new business opportunities to achieve increased revenue and market growth
- Undertake any required data input, financial analysis support to aid the overall efficiency and effectiveness of the branch operation
- Respond to general customer enquiries in relation to dealer storage availability, pricing and general information
- Undertake any general branch administrative and office support activities

**Skills and experience**:

- Minimum of 3 years' experience in a Management/ Supervisory role
- Strong customer centricity and conflict resolutions skills
- Independent and autonomous self-starter
- Team player with a "Can Do" attitude
- Ability to think outside the square and challenge normal business practices
- Demonstrated track record of engaging staff and driving change in a dynamic fast paced environment
- Excellent time management and organisational skills to manage a range of tasks and responsibilities
- Superior leadership capabilities with proven experience supporting a team
- High level of stakeholder engagement and appropriate communication management
- Strong organisation skills, and excellent attention to detail

If you feel that this challenge and opportunity is right for you, we would love to hear from you

Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion. If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume.

Prixcar values of **Play**, **Passion** and **Care** underpin everything we do. We **PLAY** as a team, provide service excellence with **PASSION** and we **CARE** for our people and customers. Join us and be part of our industry changing journey

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