Optical Retail Assistant

1 day ago

Sydney, New South Wales, Australia Brennan And Smith Optometrists Full time

Job description
Brennan & Smith Optometrists has a permanent position available for an Optical Retail Assistant. To be successful you must be well presented, enthusiastic and have excellent communication skills.
In house training will be provided, however previous experience in a customer service role, computer skills and reception experience will be an asset. The employers seek staff who thrive on delivering the best customer service possible with a high level of attention to detail. The successful applicant will be offered to complete a Traineeship (Certificate IV in Optical Dispensing) which is supported by Brennan and Smith Optometrists and Australasian College of Optical Dispensing).
We are flexible for a full or part time position, depending on the applicant.
Key responsibilities
The Retail Assistant provides support across a number of activities and functions in the day-to-day operation of Brennan & Smith Optometrists, and ensures objectives and standards are met. Activities and functions include:
Superior customer service, active listening and solution finding
Using creativity and knowledge to showcase styles that will best suit customers
Resolving customer queries and issues in an empathetic manner, encouraging return patronage
Completing daily retail duties (i.e. cash management, store maintenance and stock control)
Assisting the optometrists and optical dispensers
Accurate filing of finance documents, including the handling of sensitive financial information and transaction discreetly, confidentially and with integrity
Answering of telephone as required
Attending and contributing to meetings with Senior Management and staff as required
Attending and undertaking company training as required
A willing to learn the optical industry to deliver spectacles and contact lenses to patients.
Ability to perform ancillary testing as required by Allied Health Professional
Other duties as required by Senior Management
Selection Criteria
A passion for providing excellent customer service
Excellent communication skills
A high standard of personal presentation
Punctuality and reliability
An ability to work well under pressure, both autonomously and within a team
Strong service orientation and a 'can do' approach
High attention to detail and accuracy
Excellent verbal and written communication and interpersonal skills
Ability to multi-task, prioritise and meet deadlines
Strong problem solving skills and initiative in completing tasks
Ability to learn quickly and dispense optical lenses
If you are a highly self-motivated and energetic person with exceptional people and great retail customer service sales skills looking for a career within a successful and supportive environment, then we'd be delighted to hear from you
Job Type: Full-time
Pay: From $60,000.00 per year
Work Location: In person
Expected Start Date: 01/09/2025

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