Guest Service Agent

2 days ago

Melbourne, Victoria, Australia Cosmopolitan Hotel Full time

The role is based in the Front Office department which is responsible for the smooth coordination and supervision of the Front Office area including guest services, public areas, and reservations.

**Key responsibilities include but not limited to**:

- Check in and check out of hotel guests
- Taking reservations
- Assisting with all guest enquiries
- Balance the accounts at the end of the shift
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Security and safety of hotel staff & guests
- Ensuring that reception area is neat and tidy at all times

We are seeking someone who will be interested in assisting the Management team with the following;
- Create engaging and informative digital content for social media channels including the Hotel website, and Facebook and Instagram
- Using Mailchimp to create an EDM for the Hotel which include promotions and events in the St Kilda area

**To be successful in this role you should demonstrate**:

- Strong communication skills
- Passion for customer service
- Excellent grooming and presentation standards
- Team player with a "can-do" attitude
- Ability to multi tasks, work well under pressure and prioritise tasks accordingly

**Job Type**: Casual

Pay: From $30.00 per hour

Schedule:

- Rotating roster
- Shift work

Supplementary Pay:

- Penalty rates

Application Question(s):

- How many hours per week can you work?
- When is the best time to contact you?

Licence/Certification:

- RSA (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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