B2B Customer Service Coordinator

1 week ago

Sydney, New South Wales, Australia O'Brien Glass Industries Limited Full time

Looking for a place where you fit? How about an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.

**The Role**

Reporting to the Head of B2B, you will be responsible for providing customer service support to both the B2B customer base and internal team. Key responsibilities include:

- Provide customer service and support to the B2B customer base
- Lead and manage administrative tasks such as leases, invoicing and B2B online catalogue and portal access and inquiries. Along with regularly reporting of outcomes
- Support the Head of B2B and the wider B2B team to support the delivery of the O'Brien sales ambition through the execution of outstanding service
- High focus on engagement and relationship building with both internal and external customers that creates a unique value for our B2B customer portfolio

**The Perks**

O'Brien is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

- Flexible working including Hybrid working options
- Ongoing reward and recognition programs
- Ongoing learning and development opportunities
- Community service/volunteering leave
- Giving Back opportunities

**What we are looking for**

At O'Brien we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and it's what we look when finding and growing our team members. If you fit the DNA, you'll fit here. In conjunction we are needing someone with:

- Successful track record serving both internal and external customers and stakeholders
- Demonstrable skills in building and servicing customer communication portals
- Excellent communication skills (visual, verbal & written)
- A high level of computer literacy (MS Office, Excel, Power Point, Word and AX)

As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.

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