Customer Service Coordinator

1 week ago

Sydney, New South Wales, Australia Clarins Full time

Customer Service Coordinator

**Ready to bring passion into your career?**
- A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d'être_ is "making life more beautiful, passing on a more beautiful planet".
- Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
- Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
- Do you want to help write the next chapter of our story?

**We're looking for a proactive and energetic Customer Service Coordinator to join our Supply Chain Team**
- The Customer Service Coordinator will be responsible for timely, friendly, and professional support to our retail partners and internal teams across ANZ. The role focuses on processing orders, the cash conversion cycle, managing returns, tracking deliveries and managing direct relationship with B2B customers.

**Responsibilities**
- Provide exceptional support to our B2B retail partners and internal teams
- Process customer orders, credits, and returns within SLA
- Coordinate and track priorities with 3PL partners on order fulfilment
- Track order fulfilment, deliveries, manage returns efficiently and maintain customer service level
- Support promotional activity and stock return processes
- Process invoices and troubleshoot any issues in a timely manner
- Generate reports to track business targets and reports on ETA, manage stakeholder expectations

**About You**
- 3+ years' experience in customer service/order entry, with an understanding of supply chain
- You're a passionate customer service professional who thrives in a fast-paced environment
- You bring strong problem-solving skills, exceptional organisational abilities, and a keen eye for detail
- You have a positive, can-do attitude and enjoy supporting cross-functional teams
- You are confident on the phone with a pleasant and helpful manner
- Intermediate to advanced Excel skills, understanding of ERP workflow
- Motivated to explore opportunities and efficiencies within order to cash process
- If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

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