Customer Support

2 weeks ago

Melbourne, Victoria, Australia Ratemyagent Full time

Founded in 2014, RateMyAgent is Australia and New Zealand's number 1 real estate ratings and review platform. We have recently expanded our offering to the US market and with some exciting plans we are seeing some great results in this market, with more initiatives planned to accelerate our growth. In 2018 we listed on the ASX:RMY.

RateMyAgent has over 80 employees globally with offices in Cremorne and California along with a number of remote employees based across AU, NZ and US. We have an innovative tech culture, tonnes of energy and a focus to deliver amazing outcomes. Our culture means that teams can enjoy ownership of their products and the autonomy to innovate; backed by our belief in cross-functional collaboration, experimentation and learning. Our bi-annual engagement survey continually tracks above 80% for overall team engagement.

So, if you want to contribute to an environment where your work has an imminent impact on results, then this could be the place for you.

**The Role**

Due to the continued growth and success of the organization, RateMyAgent is looking for an awesome Customer Experience team member to join our team and help us provide outstanding Customer Service. Our customers are both real estate agents, as well as buyers and sellers.

**Key Responsibilities**
- Respond to customer requests for assistance via phone and remote support tools
- Participate in meetings and provide feedback on trends
- Learn about new functionality as it is released to provide the best support for the product
- Educate and train clients on how to get the most out of their online presence

**About You**
- Knowledge of Intercom is desirable
- Strong problem solving and analytical skills
- Ability to work autonomously when required
- Team player with strong work ethic who is prepared and willing to learn
- A real passion for providing outstanding customer service
- Excellent written and verbal communication skills, especially over the phone
- Solid understanding of computer systems, and browser based software

**Benefits**:
RateMyAgent offers a competitive salary and benefits.
- Flexible working:_

The world has changed and so have we, we support you working remotely and from our office. (Melbourne/California teams)
- Wellness initiatives:_

2 wellness days a year on us
- Social:_

Company-wide collaboration such as, product showcases, coffee with the exec sessions, culture, and loads of social events (virtual and in-person).
- Hackathons:_

We are proud of our hackathon culture and host 3 hackathons a year where the whole company gets involved
- Leave:_

Birthday leave, 2 x wellness days and 2 x volunteer days
- Paid Parental Leave:_

We want to support you as your family grows so we offer paid leave for the special times as well as flexible working options.
- Learning and Development:_

Whether it's a short course, conference, or even a book that will help you with your learning and development, we have a healthy training budget in place for
_permanent staff_ so you can continually learn and grow

At RateMyAgent, we appreciate the value that comes from having diverse employees. Whether that be diversity of age, disability, sex, gender, sexuality, pregnancy, race or religion, we strive to create a team where anybody can thrive. We strongly believe a varied workforce creates a more innovative company with a broader perspective. Wherever you're from, whatever you believe, all we ask is that you have drive and share our company values (Customer Obsessed, Do the right thing, One Team, One Dream, We Hustle We're Straight Up and Give a S**)

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