Client Service Manager

2 weeks ago

Sydney, New South Wales, Australia Epsilon Full time

**Company Description** A bit about Epsilon**

We are looking for a Client Services Manager to join our awesome team in Sydney As a Client Services Manager, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritize strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio.

**Key responsibilities include**:

- Own the e-commerce strategy, campaign execution and data insights for your client portfolio.
- Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds.
- Respond to client requests in a timely and effective manner
- Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the APAC Director of Client Services.
- Identify and manage commercial execution of expansion opportunities within your portfolio.
- Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
- Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy.

**Qualifications** We're looking for someone with**:

- Minimum 3+ years of client management experience across e-commerce or Martech.
- A strong understanding of digital marketing, e-commerce, and marketing technology.
- Proven success managing a portfolio and evidence of prioritising client requests and relationships.
- Ambition and drive to grow existing client contracts through partner site expansion and product upsells.
- An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers.
- Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients.

**Additional Information**
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

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