Customer Solutions

1 week ago

Melbourne, Victoria, Australia Red Energy Full time

**Customer Solutions** ABOUT THE ROLE**:
As a Customer Solutions Consultant, your main role will be taking inbound calls from our existing customers and assisting them with a variety of call types. Your main focus will be our customers.

You will be working on a rotating roster, working between the hours of** 8:00am - 8:30pm Monday to Friday, and Saturday between 9:00am - 5:30pm.**

Although you will be working from home full time, you will occasionally need to attend the Richmond based office for a team meeting or upskilling. Here you will see our state of the art, dog friendly office where you can make the most of the massage chairs and free coffee

**ABOUT US**:
Red Energy is proudly owned by the mighty Snowy Hydro which makes us 100% Australian owned and operated, and our customers love us for it We're steeped in history and we are always looking forward to shaping the future of energy in Australia. Together we provide energy to more than one million customers across the country,

**WHY JOIN RED?**

**REWARD**: Potential to earn a KPI based bonus every six months, on top of your generous yearly salary Plus a 6 monthly performance and salary review period

**LEARNING**: 3 FULL weeks of training before you even start taking phone calls and ongoing on the job training and development

**LEAVE**: 4 weeks of annual year PLUS the option to purchase an ADDITIONAL 4 weeks of annual year per year. That's up to 8 weeks per year PLUS an additional paid day off each 6 months to recharge your batteries

**SUPPORT**: Access to our Employee Assist Program which provides free, confidential, short-term personal counseling service to all employees and their families

**DISCOUNTS**: Discounted electricity and gas for all of our Red Energy employees Get recognised for your hard work and be rewarded with vouchers and products through our employee nomination program

**WORK LIFE BALANCE**: Feel secure in a permanent ongoing FULL TIME role, while working from the comfort of your own home.

Job Reference: RED00100852

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