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Solution Architect

2 weeks ago

Melbourne, Victoria, Australia ALOIS Solutions Full time $90,000 - $120,000 per year

Role : Solution Architect - MS Dynamics

Location : Melbourne

Role Type: Contract

job description :-

Must Have :-
Hands on Solution Architect: Integration of MS dynamics with AWS Connect

Key Responsibilities:

  • Solution Design:
    Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability.
  • Technical Leadership:
    Provide technical guidance and mentorship to development teams throughout the project lifecycle.
  • Integration Expertise:
    Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies.
  • Cloud Architecture:
    Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact center solutions.
  • Security Best Practices:
    Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data.
  • Performance Optimization:
    Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively.
  • Stakeholder Collaboration:
    Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design.
  • Documentation:
    Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures.
  • Troubleshooting and Support:
    Assist in troubleshooting complex issues and providing ongoing support for the integrated solution.
  • Staying Current:
    Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies.

Required Skills and Experience:

  • Proven experience as a Solution Architect with a focus on cloud-based contact center solutions.
  • Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway.
  • Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact center management.
  • Experience with integration technologies like APIs, webhooks, and middleware platforms.
  • Solid understanding of cloud security best practices and compliance requirements.
  • Excellent communication, collaboration, and problem-solving skills.
  • Experience with Agile development methodologies is often preferred.