Intake and Assessment Worker

Is this you?

• Seeking a full-time role with flexibility to work from the office and home?
• Looking for a meaningful position where you can impact the lives of people transitioning from the justice system?
• Want to join a values based, supportive and impactful NFP organisation?

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on

What ACSO can offer you

• Part-time 0.6 FTE, ongoing position available. Sunshine location
• $45,835.30 base salary + 12% superannuation + NFP salary packaging options
• Annual leave loading of 17.5%
• Learning and development opportunities - including access to in house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), and Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging.
• Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs
• Wellbeing initiatives - such as free flu vaccines, wellbeing and professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter
• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation.

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the role

ReStart program supports people who have served a sentence of three months or less. The Intake and Assessment Worker will assist and support the ReStart program with the intake of clients. In this role, you would work closely with all members of the ReStart program. The key responsibilities of this position will include:

• Creating case files for all new clients on ACSO's client information management database, OSCA and Corrections Victoria (CV) databases, including Reintegration Pathways, PIMS and e-justice
• Receiving client referrals and fielding relevant enquiries
• Assisting with client allocations to forensic case workers as directed
• Completing documentation and administration on OSCA and CV databases for all allocated client referrals
• Completing basic independent living skills, quality of life and other related needs assessments
• Liaising with external providers and stakeholders where appropriate with regards to intake, service planning and exit planning timelines
• Providing an after-care response to clients for up to 3 months, after they have been exited from the service.

What we're looking for

• Minimum diploma qualifications and/or experience in criminology, community services or disability/mental health
• Demonstrated skills in individual record keeping, and gathering and recording of statistics
• Strong report and note writing ability
• Excellent organisational skills, the ability to prioritise tasks, and work with minimum supervision
• The ability to communicate, work with, and understand the needs of the client group
• A demonstrated knowledge of the relevant and current legislation relating to the client group
• A solid understanding of the criminal justice system, particularly the post-release process
• Strong interpersonal and communications skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders, both in government and non-government organisations

How to apply

If you think you'd be a great fit - we'd love to hear from you

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume and a brief covering letter outlining the responses to the selection criteria found in the PD.

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

Please call Tiani Megens, ReStart Program Manager, on to learn more about this position.

Applications close Thursday, 11 September 2025

Applications may close early if a suitable candidate is found sooner, so we recommend applying early

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

The Australian Community Support Organisation embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.