Program Support Coordinator

7 days ago

Sydney, New South Wales, Australia DKSH Healthcare Australia Full time $104,000 - $130,878 per year

Program Support Coordinator – Casual with view to permanent | Immediate start

Why you'll love this role:

  • A fantastic opportunity for an admin and customer service specialist to shine
  • Supportive, close-knit and passionate team environment
  • Based in our beautiful Sydney CBD office, with flexible hybrid WFH options available

About us

Partizan Health, now part of the DKSH group is a communications organisation specialising in the design and delivery of patient health outcomes programs. We are passionate about improving the lives of people living with chronic conditions across Australia, and we're looking for someone equally committed to making a positive impact.

About the role

This is an exciting opportunity to combine your strong customer service and administration skills in a meaningful role. You'll be the first point of contact for patients and pharmacists, providing professional and compassionate support while keeping operations running smoothly.

Key responsibilities include:

  • Phone based patient support using discussion guides to manage patient queries

  • Inbound call assistance for a range of patients, specialists, nurses and pharmacists

  • Accurate reporting and reconciliation of pharmacovigilance reports

  • Data management using internal Healthcare Mgmt System & MS Office suite

  • Preparing mail packs

  • General administration

What we're looking for:

  • Proven customer service experience (phone-based preferred)
  • Professional phone manner and excellent communication skills
  • Experience in healthcare or allied industries (advantageous)
  • Strong MS Word and Excel skills (intermediate or above)
  • Process driven with exceptional organisation, accuracy and attention to detail
  • Team player with a proactive, positive approach

The details

  • Join us part-time (min days) or full-time (5 days)
  • Hybrid options available. Sydney CBD office + WFH
  • Casual contract with the possibility to transition to permanent
  • Start date: ASAP

This is more than just an admin role. It's your chance to make a real difference to patient outcomes while building your skills in a supportive and collaborative environment

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