Sales Support Coordinator

20 hours ago

Sydney, New South Wales, Australia Impulse International Pty Ltd. (Impulse Trading) Full time $40,000 - $60,000 per year
  • Join one of Australia's most trusted importers and wholesalers of bulk food products nationwide.
  • Be the first point of contact for clients, supporting them day-to-day while ensuring a seamless experience.
  • Supportive team environment, hybrid work model with the office located in Moore Park

About Us

Since 2009, Impulse Trading has grown to become one of the most trusted importers and wholesalers of bulk food products nationwide. We strive to be at the forefront of emerging food trends and provide Australian businesses with access to some of the world's finest food products and ingredients. Our company boasts a strong team of specialists in procurement, sales, logistics, administration, and quality assurance. With a passion for supply chain management, we have forged robust relationships within the industry.

About the Opportunity

Reporting to the Sales Manager, this role offers the opportunity to step into a client-focused position where you'll support and nurture strong relationships with key accounts. As the main point of contact, you'll manage all day-to-day client communication by phone (no client visits required), while working closely with the Sales Manager and our customer service, logistics, procurement, and quality teams to ensure clients receive the highest level of service.

This is a dynamic role where no two days are the same. We're looking for someone who is motivated, organised, and has a passion for customer service.

  • Support the Sales Manager in managing his portfolio of client accounts assisting with inquiries, resolving issues, and providing updates.
  • Coordinate internally with technical and operations teams to ensure the timely and successful delivery of solutions according to customer needs.
  • Assist in educating customers on product features, benefits, as well as coordinating and organising product samples.
  • Maintain and update customer forecasts to help align purchase plans with demand.
  • Prepare scheduled account status reports for the Sales Manager
  • Support the identification of upsell and cross sell opportunities within accounts, escalating to the Sales Manager for execution.
  • Contribute to sales initiatives by providing account insights and assisting in the development of strategies to grow existing business.

About You - Our Ideal Candidate

  • Minimum 2 years' experience in sales support or customer service, ideally within bulk food products or a related industry.
  • Excellent communication and relationship-building skills.
  • Proficiency with CRM systems and Microsoft Office and Google suite.
  • Organised, detail oriented, and able to manage multiple priorities in a fast-paced environment.
  • Self-motivated, with a strong customer service mindset and problem-solving skills.
  • Comfortable working collaboratively and taking direction, while also using initiative to anticipate needs and support the team's goals

How to Apply

Apply now by submitting your resume and a cover letter detailing your relevant experience. For further information, please get in touch with
Celine Drogat
at

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