Duty Manager

2 days ago

Sydney, New South Wales, Australia The Grace Hotel Full time $90,000 - $120,000 per year

About The Grace Hotel Sydney

Built in the 1920s by the Grace Brothers as a showpiece of their successful retail business, The Grace Hotel has beautifully restored its former glory to become one of Sydney's most famous historical landmarks. It is a fine example of Neo-Gothic architecture, with contrasting Art Deco interiors that offer a unique blend of ancient charm and modern comfort. Located in the heart of Sydney, this heritage-listed 387-room hotel offers the service and luxury of a city hotel to meet the needs of today's discerning guests.

The Role

An exciting and rewarding opportunity to join a close-knit team dedicated to maintaining high standards at The Grace Hotel Sydney. This role is ideally suited to a natural leader who has a keen eye for detail and the ability to drive service at every level. You will be part of the Front Office Team, have the ability to implement and maintain a high standard of customer service in all areas of our operation.

Reporting to the Front Office Manager, you will be responsible for:

  • Assisting in all areas of staff training, development, and discipline across Front Desk and Concierge.
  • Maintaining a hotel log, following up on guest complaints or concerns as they occur, and ensuring closure with a positive outcome.
  • Working closely with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel's rooms are properly prepared for arriving guests.
  • Working closely with your team on shift to oversee all other areas of operations of the hotel in the absence of the Executive Team.
  • Previous experience in a 4- or 5-star reputable hotel essential; you must have at least 2 years' experience as a Senior Team Leader/ Supervisor or currently working as an Assistant Manager/ Duty Manager.

The successful candidate must possess:

  • Excellent grooming and presentation.
  • Great customer service and communication skills.
  • Good knowledge of Sydney sightseeing spots and general information.
  • 4- or 5-star hotel experience essential.
  • The ability to work professionally under pressure.
  • The passion for providing every guest with a positive experience.
  • Ability to work a rotating 7-day roster, including Night Manager reliever shifts.

Benefits

Provision of laundering uniform, commitment to staff development, internal promotions, and the chance to work with a great team of people.

Does it sound like you?

If you are interested in joining the fantastic team of The Grace Hotel, we would like to hear from you.

Only candidates with full working rights will be considered. Only shortlisted candidates will be contacted.

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