Customer Service Officer

15 hours ago

Waterloo New South Wales, Australia Wall Street Full time $45,000 - $65,000 per year

About UsSignorino is Australia's premier supplier of high-quality natural stone, terrazzo, and porcelain surfaces. We pride ourselves on offering the most luxurious tiles and stone in the market, earning a reputation for excellence.

We are an Australian-owned and operated company with a proud history and a strong, friendly, and hardworking culture. We value excellence and teamwork, and we seek individuals who share our commitment to these values.

About the Role

As a Customer Service Officer, you'll be at the heart of our operations, supporting the sales team and ensuring every customer interaction reflects our brand's quality and care. From handling enquiries and preparing quotes to coordinating orders and providing product advice, you'll help create seamless experiences that build lasting relationships.

This role is perfect for someone who enjoys variety, thrives in a team environment, and takes pride in making every detail count.

Key Responsibilities

  • Manage customer enquiries via phone, email, and in-person with professionalism and warmth
  • Prepare and process quotes, orders, payments, and refunds accurately and efficiently
  • Support sales teams with administrative tasks, data entry, and documentation
  • Maintain up-to-date knowledge of our products, showroom stock, and industry trends
  • Collaborate with operations and logistics to ensure timely deliveries and smooth workflows
  • Assist with reporting, customer records, and other admin duties to support business efficiency

What You'll Bring

  • Previous experience in customer service, administration, retail, or similar roles
  • Excellent communication and interpersonal skills, you enjoy connecting with people
  • Strong attention to detail and organisational skills
  • A proactive, solutions-focused approach to problem-solving
  • Proficiency in Microsoft Office (Outlook, Word, Excel); SAP experience is a plus
  • A professional, positive attitude and willingness to learn
  • Interest or experience in the stone, construction, or design industry (preferred)

Our Values

We're looking for someone who embodies our core values:

  • Customer Obsessed - You put customers first and exceed expectations
  • One Team - You share knowledge and support your colleagues
  • Make it Count - You deliver on commitments and take accountability
  • We are Fanatical - You bring passion and pride to everything you do
  • Be You - You respect diverse perspectives and welcome constructive feedback

Why Work With Us

  • Join a friendly, passionate team that values collaboration and excellence
  • Hands-on product training and ongoing learning opportunities
  • Be part of a respected Australian brand known for quality and innovation
  • Opportunities for career growth and professional development

Ready to Apply?

If you're ready to join a team that celebrates craftsmanship, teamwork, and customer excellence, we'd love to hear from you

Please note that only shortlisted candidates will be contacted.

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