Customer Service Officer

• Administration & Clerical 38hrs Grade 2 starting at $66,943 + super and leave
• Location: Taree
• Temp backfill opportunity for 13 months
• Have an exceptional career where you live

Hunter Local Land Services (LLS) is seeking a motivated Customer Service Officer to be a friendly face and reliable support for our teams and customers.

In this frontline role, you'll be the first point of contact for landholders, community members, and industry stakeholders. You'll juggle a variety of tasks—from answering enquiries and providing accurate information, to keeping the office running smoothly, supporting colleagues, and assisting with local projects and emergency responses. No two days will be the same, and your contribution will help ensure our customers receive responsive, professional, and friendly service.

What You'll Be Doing

• Delivering quality customer service to internal and external stakeholders.
• Providing information and support across agriculture, biosecurity, natural resource management, and other LLS programs.
• Assisting with service delivery activities and contributing to continuous improvement.
• Supporting local and regional operational plans and projects.
• Participating in emergency management responses when required.

About You
We're looking for someone who:

• Thrives in a busy, high-volume environment.
• Is customer-focused, approachable, and professional.
• Enjoys working collaboratively in a team environment.
• Has strong communication and problem-solving skills.
• Is confident using technology to manage enquiries and information.

Why work with us?
At LLS, we support landholders and communities across NSW to build sustainable, productive, and resilient landscapes. You'll be part of a dedicated team that values collaboration, integrity, and service.

If you're enthusiastic about helping others and want to make a real impact in regional communities, we'd love to hear from you

Applying is Easy
To apply
, please submit a copy of your CV (approx. 4 pages) and a cover letter (approx. 2 pages) that tells us about your relevant skills and experience and how these make you an ideal candidate for this role.

For further information about the role
please contact Siri Boorer, Team Leader Customer Service on or via email on

You can also view the Role Description .

What is the process?
The process starts with you submitting your application. Once your application has been received, you will receive an email confirmation and further correspondence when the role advertisement closes.

You might be asked to attend an interview (either via video, over the phone or face to face) or complete a written or other assessment task.

Application Closing Date:
11:55pm Sunday, 5 October 2025.

Recruitment Adjustments
If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to or contact the hiring manager listed below for a confidential discussion.

About Us: Together, we are DPIRD
The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The Department Brings Together

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

The successful applicant in this role may be required to undergo a police check, health assessment and/or other assessments as required.

Role Description