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Front Office Supervisor

2 weeks ago

Southern Highlands Tablelands, Australia Gibraltar Hotel Bowral Full time $60,000 - $80,000 per year

Are you looking for a great opportunity with a global hospitality group, which offers an opportunity like no other?

We're a global brand with a big goal: to deliver 250 new hotels across 10 international brands in the medium to long term. We're expanding across Asia Pacific, Southeast Asia, Japan, the Middle East, Europe and the United States.

We're a supportive and collaborative workplace. We believe in working together to achieve our goals. We also offer a variety of resources to help you succeed.

We're committed to creating a diverse and inclusive workplace. We believe that everyone has something to offer, and we value the unique perspectives of our employees.

A paid birthday leave

If the answer is "yes" and you have relevant skills to this role, then we would love to hear from you.

An exciting opportunity is now available for a professional and motivated Front Office Supervisor to join our team. Situated in the beautiful Southern Highlands, Park Proxi Gibraltar Bowral features 77 luxury accommodation suites, Harvey's Bar and Dining Room, 7 meeting rooms including the largest event space in the Southern Highlands, an 18-hole golf course, and heated indoor pool and gym.

The successful candidate will be responsible for overseeing front desk operations and ensuring guests receive exceptional customer service.

Key Responsibilities:

  • Supervise the front desk staff and ensure that they provide excellent customer service.
  • Manage the daily operations of the front desk, including check-ins, check-outs, and reservations.
  • Ensure that all guest complaints are resolved in a timely and satisfactory manner.
  • Train new front desk staff and ensure that they are knowledgeable about the hotel's policies and procedures.
  • Maintain accurate records of room inventory and availability.
  • Prepare daily reports and communicate with other departments to ensure that guests' needs are met.

Qualifications:

  • Proven experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong leadership and supervisory skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office Suite.
  • Knowledge of hotel reservations software