Customer Communications Manager

6 days ago

Brisbane, Queensland, Australia MyState Limited Full time $120,000 - $150,000 per year

Work options: Hybrid

This role will be advertised in Brisbane, Bundaberg and Hobart

Join us at a defining moment in our journey. With the merger of MyState Bank and Auswide Bank, we're combining over 120 years of experience and expanding our presence across Australia's East Coast. This transformation brings bold opportunities to modernise systems, simplify customer experiences, and create a stronger, more innovative organisation.

This is your chance to step into a role where your expertise in communications and digital strategy can directly shape the way customers experience banking with us.

About the Role

As Customer Communications Manager, you'll be at the centre of MyState Bank's communications strategy, championing transformation to digital-first, omni-channel communications that are clear, consistent, compliant, and customer-focused.

This is a rare opportunity to:

  • Influence the customer experience across every touchpoint, from onboarding to crisis comms
  • Modernise workflows, templates, and governance
  • Champion plain language and deliver content that builds trust and strengthens brand voice

You'll collaborate with Marketing, Product, Technology, Operations and Data teams to deliver impactful, human messaging that supports our customers and elevates our brand.

  • Champion digital-first communications, reducing reliance on print and driving digital adoption.
  • Develop and deliver communications strategies for product launches, service changes, regulatory updates.
  • Manage and execute customer facing communications for critical service moments, including outages, onboarding, and change initiative projects.
  • Build and maintain governance frameworks, templates, workflows, and content style guides for consistency and compliance.
  • Craft UX copy for digital experiences, website updates, and lifecycle journeys.
  • Partner with vendors, project teams, and stakeholders to deliver seamless communications.
  • Translate complex content into clear, accessible messaging that meets regulatory and brand standards.
What You'll Bring
  • A degree in Communications, PR, Marketing, or related discipline.
  • 5+ years' experience in communications or content, ideally within financial services.
  • Proven ability to develop and deliver communication strategies that drive engagement.
  • Expertise in writing, editing content across a range of channels and formats.
  • Experience leading or contributing to the digital transformation of customer communications.
  • Strong stakeholder engagement and project management skills.
You'll Thrive Here If You:
  • Have a passion for simplifying experiences.
  • Love working cross-functionally to solve problems and deliver results.
  • Embrace change and see transformation as opportunity.
  • Are detail-driven, curious, and obsessed with customer needs.

This is a unique opportunity to join a growing, customer-first bank and shape the way customers experience our brand. We offer:

  • A role where your impact is visible and valued.
  • A supportive culture that encourages innovation and creativity.
  • The chance to lead meaningful change as we build a future-focused organisation.

Applications close Sunday 12 October 2025.

If you're ready to elevate customer communications and champion digital transformation, apply now to join a bank where your contribution matters.

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.

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